Support » Plugin: Smart Slider 3 » Can’t Install

  • Resolved nikatika

    (@nikatika)


    Hi there,

    I’m trying to install the plugin, but i always get a failure and a message:
    “Installing the plugin…
    Destination folder already exists. /var/www/wptbox/wp-content/plugins/smart-slider-3/
    Plugin installation failed.”

    How can i resolve it?

    Thanks!
    Nika

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nextendweb

    (@nextendweb)

    Hi @nikatika,
    could you try to delete the following folder via ftp or cpanel?

    /var/www/wptbox/wp-content/plugins/smart-slider-3/

    There should be no smart-slider-3 folder in /var/www/wptbox/wp-content/plugins/ when you try to install Smart Slider 3.

    nikatika

    (@nikatika)

    I tried to do it, but the folder doesn’t exist.

    What should i do in this case?

    Thanks!

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @nikatika

    We will need some additional information to debug this problem, please contact us on:
    support@nextendweb.com
    and refer to this topic!

    nikatika

    (@nikatika)

    Ok, will do.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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