Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Can’t insert new galleries /text editor not working

  • Resolved LauraHartwigDesign

    (@laurahartwigdesign)


    Just updated all plugins and now I can no longer insert new galleries. When I click the “Insert Gallery” icon, the gallery window comes up, but when when I try to click the “Insert Displayed Gallery” button, nothing happens. Also, I can’t access the text side of the visual/text editor anymore to insert the gallery with shortcode. The old code is still working here: http://www.majorhomes.net/project/siding-roofing-windows-replacement/ but I can no longer add these galleries. I’ve tried disabling various plugins with no luck. I’d appreciate any help you can give me. Thanks~

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Imagely

    (@imagely)

    @laurahartwigdesign – Which browser are you using currently? Have you tried other browsers and/or anonymous browser window(s)?

    Thanks!

    – Cais.

    Thread Starter LauraHartwigDesign

    (@laurahartwigdesign)

    Thanks for getting back to me so quickly. I tried Chrome & FF and also a private browser and can’t get it to work in any. I also tried clearing the cache in my browsers. Any other ideas?

    Plugin Author Imagely

    (@imagely)

    @laurahartwigdesign – Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter LauraHartwigDesign

    (@laurahartwigdesign)

    Seems like it was an issue with the Toolset Views plugin, which came out with an update, so it is resolved. Thanks~

    Plugin Author Imagely

    (@imagely)

    @laurahartwigdesign – Thanks for the update!

    – Cais.

Viewing 5 replies - 1 through 5 (of 5 total)
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