Support » Fixing WordPress » Can't insert images

  • I’m having a horror of an issue with inserting images into a WordPress site.

    Although I can upload images fine to the Media Library, when it comes to inserting them into a post/page, the status bar shows ‘Connected to‘ or ‘Waiting for‘, but after about 30 seconds the Add Media window displays ‘The connection was reset – The connection to the server was reset while the page was loading.’

    I can add images as as the Featured Image for a post, but whenever I try to actually insert them this ‘connection was reset’ thing occurs.

    I’ve tried about a dozen different things to resolve this, including deactivating all plugisn, reinstalling WordPress, checking the file upload path and the site address in Settings, and nothing fixes it.

    In despair, I made a duplicate of the site in another subfolder of my hosting. In that, images inserted absolutely fine, so I repointed at the duplicate, hoping that would sort it out. But as soon as started resolving to the duplicate version, the image insert issue started happening again. Further, the original version started working again once it didn’t have the domain resolving to it!

    Can anyone shed any light on why this is happening and why having resolving to my site seems to be breaking the insert image function in WordPress?

    I have had to move the site from one webhost to another recently, so is it possible that I’m missing something in the configuration? (Although, again, everything works fine while the site doesn’t have its domain pointing to it and is sitting at – it’s only when the domain is pointing it that things go wrong).

    I’d be insanely grateful if anyone could help!

Viewing 8 replies - 1 through 8 (of 8 total)
  • I’m experiencing this very same issue, exactly as described.

    I’ve been working on the site for a couple of weeks, and suddenly today I can’t post an image from the Media folder to a post.

    I can upload the image to the Media folder, I can add as a Featured image, I can copy and paste a URL into the post, but I can’t get an image to be added to the post through the upload/insert button.

    And I really need it to work from that button, as the theme is responsive and the images need to ‘flex’ with their multiple sizes.

    Any ideas anyone?


    – changing browser,
    – clearing cache,
    – updating browser or add-ons,
    – eliminate any extra white space at the end of your functions.php (this is probably not the case now, but it has saved me soooooo many times from inexplicable errors xDDDD)

    No, that’s not the issue; already checked. The same issue occurs in Firefox/IE/Chrome, all with cleaned caches.

    I don’t suppose you’re hosting with Network Solutions, are you?

    Moving host from them to elsewhere was the only thing that fixed this issue for me. They were clueless about why the issue was occurring and unwilling to investigate, so as a last resort I moved the whole site elsewhere and the issue never occurred again.

    I’ve read people with the same problem and different hostings, but they could actually get help from them. It could be a hosting related issue and perhaps turning to them might help you as well.

    Thanks, but no, that’s not it either. Cybrhost in CLE.

    I had no problems with this just an hour ago, so it’s a stumper. No recent updates to Windows, no plugin changes, no browser addons…

    Yeah, it’s possible the hosting company revised something. I will ask.

    A solution, but no idea how/why it worked:

    – I tested to see if the issue existed when restoring the Twenty Eleven theme; inserting an image into a post worked fine in that default theme.

    – So then I re-activated the theme I had been using all along (Loook); suddenly, it worked there fine, too.


Viewing 8 replies - 1 through 8 (of 8 total)
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