• Resolved fcteam

    (@fcteam)


    I switched hosting companies and now I am no longer able to import an ICS file from the Event Aggregator to The Events Calendar.

    The file stops at about 35 to 40% uploading and then it times out. I have tried with several different browsers and I did not have this issue with my former web hosting vendor.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Xylus Themes

    (@xylus)

    Hello @fcteam ,

    Sorry for the inconvenience, This is due to the host. When you import a large file it requires a resource to import. When the server doesn’t have that resource it gives an error.

    Contact your hosting server to increase execution time and it should be solved.

    Thanks

    Thread Starter fcteam

    (@fcteam)

    Thanks for your reply.

    My hosting company, SiteGround, states that the max_execution_time is 120 seconds. This is the highest number they can use on a shared plan.

    According to SG,

    —————-

    With this being said, the timeout for certain core WordPress scripts can be increased with the addition of a rule in your .htaccess file which as I checked has been added already:
    
    <IfModule mod_dtimeout.c>
    <Files ~ ".php">
    SetEnvIf Request_URI "index.php" DynamicTimeout=600
    SetEnvIf Request_URI "wp-admin/themes.php" DynamicTimeout=600
    SetEnvIf Request_URI "wp-admin/admin-ajax.php" DynamicTimeout=600
    SetEnvIf Request_URI "wp-admin/admin.php" DynamicTimeout=600
    </Files>
    </IfModule>

    ——————–

    Even with this change the upload still times out. My last web hosting vendor did not have this issue but this does not help with my new vendor.

    What I’m find is that before the upload starts, wordpress starts to establish a secure connection and it seems to take some time. When the vendor uploads the ics file to the plugin there are no errors.

    If you have any other comments please let me know.

    Regards.

    Plugin Author Xylus Themes

    (@xylus)

    Hi @fcteam,

    Sorry for the inconvenience. The timeout depends on the iCal file (large file) size also. Please deactivate the plugin that is not required and please contact us on our website. So, we can check it and help you solve it.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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