Title: Can’t Import from Square
Last modified: April 14, 2020

---

# Can’t Import from Square

 *  Resolved [Saknika](https://wordpress.org/support/users/saknika/)
 * (@saknika)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/cant-import-from-square/)
 * I have been trying to get WooCommerce to sync the products I have in from Square,
   but I get one item if I click on the “sync”, I get no email saying it’s finished,
   and I see nothing in the logs of pending actions saying that it’s running at 
   all. So how can I resolve this, because I have the items all set up in Square
   they just need to port over.
 * Here’s the system log code you will likely request:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://www.goddess-hands.com
       Site address (URL): https://www.goddess-hands.com
       WC Version: 4.0.1
       REST API Version: ✔ 1.0.7
       WC Blocks Version: ✔ 2.5.14
       Action Scheduler Version: ✔ 3.1.4
       WC Admin Version: ✔ 1.0.3
       Log Directory Writable: ✔
       WP Version: 5.4
       WP Multisite: –
       WP Memory Limit: ❌ 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
       WP Debug Mode: –
       WP Cron: ✔
       Language: en_US
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.2.29
       PHP Post Max Size: 64 MB
       PHP Time Limit: 50000
       PHP Max Input Vars: 5000
       cURL Version: 7.38.0
       OpenSSL/1.0.1t
   
       SUHOSIN Installed: –
       MySQL Version: ❌ 5.5.60-0+deb7u1-log - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
       Max Upload Size: 64 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 4.0.1
       WC Database Prefix: wp_
       Total Database Size: 2.20MB
       Database Data Size: 1.88MB
       Database Index Size: 0.32MB
       wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
       wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
       wp_comments: Data: 0.14MB + Index: 0.01MB + Engine MyISAM
       wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_options: Data: 0.47MB + Index: 0.06MB + Engine MyISAM
       wp_postmeta: Data: 0.19MB + Index: 0.05MB + Engine MyISAM
       wp_posts: Data: 1.04MB + Index: 0.04MB + Engine MyISAM
       wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
   
       ### Post Type Counts ###
   
       attachment: 39
       ctct_forms: 1
       custom_css: 1
       et_pb_layout: 9
       jetpack_migration: 2
       jp_img_sitemap: 2
       jp_sitemap: 2
       jp_sitemap_master: 2
       nav_menu_item: 7
       oembed_cache: 1
       page: 10
       post: 10
       product: 6
       revision: 207
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (5) ###
   
       Constant Contact Forms for WordPress: by Constant Contact – 1.8.2
       Gutenberg: by Gutenberg Team – 7.8.1
       Jetpack by WordPress.com: by Automattic – 8.4.1
       WooCommerce Square: by WooCommerce – 2.1.1
       WooCommerce: by Automattic – 4.0.1
   
       ### Inactive Plugins (0) ###
   
       ### Must Use Plugins (1) ###
   
       ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: USD ($)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: ✔
   
       ### WC Pages ###
   
       Shop base: #615 - /shop/
       Cart: #616 - /cart/
       Checkout: #617 - /checkout/
       My account: #618 - /my-account/
       Terms and conditions: ❌ Page not set
   
       ### Theme ###
   
       Name: Divi
       Version: 4.4.3
       Author URL: http://www.elegantthemes.com
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### Square ###
   
       Environment: Production
       Tokenization Enabled: –
       Debug Mode: Off
   
       ### Action Scheduler ###
   
       Complete: 20
       Oldest: 2020-04-13 16:53:08 -0400
       Newest: 2020-04-14 15:25:14 -0400
   
       Pending: 2
       Oldest: 2020-04-14 16:25:14 -0400
       Newest: 2020-04-20 17:00:21 -0400
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-import-from-square%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Thread Starter [Saknika](https://wordpress.org/support/users/saknika/)
 * (@saknika)
 * [6 years ago](https://wordpress.org/support/topic/cant-import-from-square/#post-12675915)
 * I ended up solving my own issue because I couldn’t stop fiddling around. Turns
   out if you don’t have unique SKUs setup on Square it won’t import the items. 
   Set up SKUs and suddenly everything imported and I’m all set. So if you have 
   the same issue, there’s a solution.

Viewing 1 replies (of 1 total)

The topic ‘Can’t Import from Square’ is closed to new replies.

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## Tags

 * [syncing](https://wordpress.org/support/topic-tag/syncing/)

 * 1 reply
 * 1 participant
 * Last reply from: [Saknika](https://wordpress.org/support/users/saknika/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/cant-import-from-square/#post-12675915)
 * Status: resolved