Support » Plugin: Email Subscribers & Newsletters » Can’t import entire short list of names and emails

  • I have a list of 122 names and emails, formatted to fit your example. It is a .csv file. When I import, I get a “122 contacts successful” message. Great, I think… until I click on “audience” where only 72 contact records are listed.

    So I go back, find the 50 that are missing, and upload a csv file with those. I get a “50 contacts successful” message…back to audience, and nope! Still only the same 72 contacts.

    So, I try the other version of a csv utf-8 file, and this time the completion message (typo and all) tells me that these 50 names “alredy” exist. Oh? Then why aren’t they in “audience” or receiving emails?

    To note, I can still manually add a single contact and the subscriber count goes up (as it should with the import).

    My client is getting really frustrated with me for all the missing emails over the last few months. Are you going to be able to stabilize this plugin?

    And, how do I resolve this importing issue?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Malay Ladu

    (@malayladu)

    Hi heytherewatters,

    Can you provide some sample file which you are trying to import?

    We will try to import it on our development environment and check what’s going wrong.

    PS: Please anonymise the data before you give us.

Viewing 1 replies (of 1 total)
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