Title: Can’t identify a plugin my clients installed
Last modified: January 29, 2019

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# Can’t identify a plugin my clients installed

 *  [bitfireadmin](https://wordpress.org/support/users/bitfireadmin/)
 * (@bitfireadmin)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cant-identify-a-plugin/)
 * Hi everyone,
 * One of my clients installed a plugin (I can’t figure out which one) that created
   2 icons for Whatsapp and FB Messenger in the site (at the bottom left corner 
   of the navigator). I’ve looked over the plugins page but I’m unable to find out
   which plugin I need to uninstall to remove those icons.
 * Can you recognize which plugin is that?
 * Thanks a lot!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-identify-a-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cant-identify-a-plugin/#post-11142269)
 * I looked at your page’s source, but it wasn’t obvious which plugin is displaying
   these buttons.
 * You could simply disable the plugins one after the other until the buttons disappear.
 * You may use this the “Health Check” plugin to prevent impact on users (Plugins
   will be disabled ONLY for your admin account… everything will remain enabled 
   for normal website visitors):
 * [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
 *  Thread Starter [bitfireadmin](https://wordpress.org/support/users/bitfireadmin/)
 * (@bitfireadmin)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cant-identify-a-plugin/#post-11142297)
 * Thanks [@gappiah](https://wordpress.org/support/users/gappiah/) I’ll wait for
   some other answers to see if some can identify it. If not, i’m gonna try the 
   plugin you mention.
 * Thanks a lot!
 *  [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * (@jnashhawkins)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cant-identify-a-plugin/#post-11142298)
 * Are you sure it isn’t a widget or a feature of the theme you’re using?
 *  Thread Starter [bitfireadmin](https://wordpress.org/support/users/bitfireadmin/)
 * (@bitfireadmin)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cant-identify-a-plugin/#post-11142314)
 * Hi [@jnashhawkins](https://wordpress.org/support/users/jnashhawkins/),
 * It’s not a widget (I already checked) and it’s not a feature of the theme. I 
   installed the theme 8 months ago and those icons appeared 1 month ago. But my
   client it’s not sure what does he did to show the icons.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Can’t identify a plugin my clients installed’ is closed to new replies.

## Tags

 * [messenger](https://wordpress.org/support/topic-tag/messenger/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [bitfireadmin](https://wordpress.org/support/users/bitfireadmin/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/cant-identify-a-plugin/#post-11142314)
 * Status: not resolved

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