Can’t hide annoying message

  • Resolved Dani

    (@danicasati)


    2 years, 5 months ago

    I can’t hide annoying message on top of screen. After close it, it appears everytime that any admin page is reloaded.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Kush

    (@kushnamdev)

    2 years, 5 months ago

    Hey @danicasati

    Thanks for using Optimole and reaching out.

    Can you please share a screenshot of the section where the message appears so that we can see it and help you out?

    Looking forward to your reply.

    Thanks and have a nice day!

    Thread Starter Dani

    (@danicasati)

    2 years, 5 months ago

    Here you are:
    https://imgur.com/a/8mzu9S3

    It appears in EVERY admin screen, even if I try to close it with EVERY available button: when I refresh, the annoying message is recharged automatically.

    Plugin Support Kush

    (@kushnamdev)

    2 years, 5 months ago

    Hey @danicasati

    Can you please try clearing the cache of your site ( as well as browser ) and see if that solves the issue as it looks like this is a cache issue on your end?

    And if that doesn’t solve the issue then in that case, Kindly send us an email at friends@optimole.com and please include the link to this thread for reference.

    Thanks and have a great day!

    Thread Starter Dani

    (@danicasati)

    2 years, 5 months ago

    Same problem if I clear the cache.

    Plugin Support Kush

    (@kushnamdev)

    2 years, 5 months ago

    Then Kindly contact us from the email.

    Thanks

    Thread Starter Dani

    (@danicasati)

    2 years, 5 months ago

    Did it.

    Plugin Support Kush

    (@kushnamdev)

    2 years, 5 months ago

    Hey @danicasati

    I have checked the mailbox but I cannot see your email there. Can you please check if you have sent it to the correct address and if it was delivered?

    or you can send a new email to the same email address – friends@optimole.com

    Thanks

    Thread Starter Dani

    (@danicasati)

    2 years, 5 months ago

    Yes, I sent it.

    I forward the mail, basically is the same that I ask in forum.

    Thread Starter Dani

    (@danicasati)

    2 years, 5 months ago

    Any news? The message is very annoying.

    Plugin Support Kush

    (@kushnamdev)

    2 years, 5 months ago

    Hey @danicasati

    I have checked the mailbox several times but I couldn’t find any of your emails in our system. Can you please try using a different email for sending the mail?

    Thanks

    Thread Starter Dani

    (@danicasati)

    2 years, 5 months ago

    I’ve sent it with another mailbox.

    But remember that content of mail IS THE SAME that I publish in the forum.

Viewing 11 replies - 1 through 11 (of 11 total)
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