Support » Plugin: SQL Chart Builder » Can’t handle UTF-8 Characters

  • It’s easy to use and produces attractive graphs from simple SQL queries… but it cannot properly display any text on the axis labels that contains “foreign” characters. The name “Röntgen”, for example, will be displayed “R & ouml;ntgen”, with HTML code descriptions of o-umlaut rather than with the actual ö character. This is a serious defect… but there are no other equivalent graphing plugins available, so one must make do!

    It’s incredibly easy to use and it produces attractive graphs from simple SQL queries: a lot of other plugins tend to require you to supply data in separate text or CSV files.

    I did once have a problem with the graphs not displaying UTF-8 characters properly on the axes of graphs (so things like ‘Röntgen’ would be displayed as “R & ouml;ntgen”, with HTML code descriptions of o-umlaut rather than with the actual ö character. But that got fixed around version 2.2.0.

    With that fix in place, there isn’t a tool quite like it anywhere else and it has made my personal website much, much more useful in consequence.

    The support I received back in 2019 was a bit iffy -but the support has improved by leaps and bounds since then, and they would now appear to be responsive and helpful, which is great.

    Because of the improved support and the fixing of the UTF-8 issue, I’ve increased my rating for the plugin from an acceptable 3-star to a ‘I’m a fan’ 5-star one, as of March 3rd 2022.

    • This topic was modified 6 months, 3 weeks ago by dizwell.
    • This topic was modified 6 months, 3 weeks ago by dizwell.
    • This topic was modified 6 months, 3 weeks ago by dizwell.
    • This topic was modified 3 months, 3 weeks ago by dizwell. Reason: Software update has fixed serious issue
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Guaven Labs

    (@elvinhaci)

    Hi. You can just contact to the plugin support? (with URL provided there)
    We always fix reported bugs to the next update. https://guaven.com/contact/solution-request/

    Thread Starter dizwell

    (@dizwell)

    Well, I reported the lack of UTF-8 support ages ago, via the link you’ve already included… and because I’m not a premium support customer, it seems that nothing has ever been done about it. Not sure why you’d offer a free version at all if you’re not going to pay attention to what your free customers then tell you about the product.

    So, by all means: make me really happy and include proper and full UTF-8 support in your next plugin update… but I shan’t be holding my breath!

    Plugin Author Guaven Labs

    (@elvinhaci)

    Sorry for that. Maybe your last email came to spam – no sure. But i couldn’t find that in our email archive.
    Anyway, i have added this issue to our todo list.
    I will comment here once there is an update on that.

    • This reply was modified 3 months, 3 weeks ago by Guaven Labs.
    Plugin Author Guaven Labs

    (@elvinhaci)

    Update: we have just tested UTF-8 characters like Ö, Ü etc. – and everything looks OK with that characters. Charts support UTF-8.
    So there might be some other conflict there.
    Can you provide any URL where we can see the problem? – in that case it will be easy to debug and tell you how to solve it.

    Thread Starter dizwell

    (@dizwell)

    Perhaps you fixed it in 2.2.1, which the changelog helpfully says includes “Small improvements”! Or possibly in 2.2.0 which contained “bug fixes”. (A better changelog would be good, by the way!)

    I can assure you it was an issue when I first posted the review; I am happy to report that on viewing my problematic web page even just a few weeks ago, the problem persisted.

    I’d revise my review to 4 stars in the light of that improvement, and thank you for it.

    Plugin Author Guaven Labs

    (@elvinhaci)

    Thank you very much.

    Perhaps it was fixed in 2.2.1, in changelog there you can see
    “Chart library has been updated to the latest version”
    Probably that fixed the issue. Because X and Y axis labels are rendered by that library.

    regarding making changelog better – we agree, since the next version we will try to add more detailed explanation for each change we have made.

    Thread Starter dizwell

    (@dizwell)

    In light of (a) the UTF-8 bug-fix and (b) the vastly improved support and general responsiveness of your replies here, I’ve edited my original review and awarded your plugin the 5-stars it now deserves.

    Thank you for the plugin!

    Plugin Author Guaven Labs

    (@elvinhaci)

    Thank you very much for the revision you have made in your review, i am glad that we deserved it.

Viewing 8 replies - 1 through 8 (of 8 total)
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