Title: Can't get working Last modified: August 31, 2016 --- # Can't get working * Resolved [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/) * Hi, i’ve sent in a few requests for help on this plugin on our site, but have not had any replies. So I am guessing only this support section is watched? Our site is on HostGator. I used both cron and curl script options with no success. HostGator support changed it based on your quick facts, but it still is not working. I must have user config wrong or something? Help? * [https://wordpress.org/plugins/wp-mailing-group/](https://wordpress.org/plugins/wp-mailing-group/) Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [Yamna Khawaja](https://wordpress.org/support/users/marcusbs/) * (@marcusbs) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961255) * Hi rogeratbing, * It appears you are using the free plugin version, for which we do specifically state that support is not guaranteed. We are a very small team (me and one programmer) who work on this project, and providing installation support for all the free plugin users on all the different server versions and combinations would be a full-time job for the both of us, without any salary. So I hope you understand that we cannot provide assistance under these circumstances. * Premium users have access to support, as the money from their licence fee goes to pay the programmer. * To get to grips with the server / config problem, you could try using the Troubleshooting section in the new free plugin version that we are releasing in the next 24 hours. That allows you to send a test email to the group, so you can see whether that reaches your group. Then you will know that the email sending function is working, and there may be some setup issues with the cron aspect on the server if other emails sent to the list do not make it to the members. * Best wishes, //Marcus. * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961262) * Thanks. I understand, but I need to see if the plugin works before I buy the paid plugin – unless you can agree to refund the purchase if it does not work? * Plugin Author [Yamna Khawaja](https://wordpress.org/support/users/marcusbs/) * (@marcusbs) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961273) * Sure – if you are not able to get the Premium version working and we are not able to figure out why, then I am happy to refund you. * Did you look at the list of servers that do not support the PHP functions necessary for our plugin? NetSol is one of them, and I won’t know if Hostgator uses a similar setup? * The NetworkSolution servers have disabled several basic PHP functions in the configuration like imap_open() which allows the plugin to read emails from the domain email and send to the subscribers. They do not enable it for shared hosting on request either. Another important function that is disabled is allow_url_fopen which creates problems in the Premium plugin’s activation process. There might be other important functions disabled in NetSol, so we will not be able to make plugin work correctly on this host. * Maybe just run that by Hostgator to hear if they can confirm those settings are definitely ON? * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961275) * Good idea, I’ll ask them first. Thanks! * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961412) * actually, I better keep this private. Do you have an email I can use? * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961413) * I got a reply from HostGator that sounds like this works, but I need to run by you. * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961419) * The info below is from HostGator regarding my account, I’ve x-ed out my directory paths… * The following is a demonstration showing the availability of imap_open: * [root@xxxxxxxxx /xxxxx/xxxxx/public_html]# /opt/php54/bin/php -a Interactive mode enabled * IMAP functions are available. * And the following will confirm that ‘allow_url_fopen’ is enabled for your account: * [root@xxxxxxxxx /xxxxx/xxxxx/public_html]# lynx –dump [http://xxxxxxxxx.hostgator.com/~xxxxx/phpinfo.php](http://xxxxxxxxx.hostgator.com/~xxxxx/phpinfo.php) | awk ‘/allow_url_fopen/{print $1″ “$2}’ allow_url_fopen On * Does that sound like it is doing what we need? * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961508) * Hi Marcus, any feedback from above? I’d like to give the plugin a try, but need to be sure it works. I’d also like to take the code down above in case it tells too much. * Please reply. Thanks! * – Roger * [yumnat](https://wordpress.org/support/users/yumnat/) * (@yumnat) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961524) * Roger, seems like imap and allow_url_fopen functions are available in hostagtor. I would say that give premium plugin a try and if you have any problems with it which can be resolved, we can help you out. * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 5 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961525) * Thanks! I’m removing the code above to be safe. :^) * Thread Starter [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * (@rogeratbing) * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961601) * Well Marcus, I’ve never purchased a plugin that would not work in its FREE state, but I took a chance on yours, hoping it would be worthwhile. * Paid for the plugin, got the download, de-activated the FREE version, activated the PAID version, and the plugin will not accept my license key. I added it, hit Activate License, it shows TRUE in URL for a second, then goes right back to the same screen. The only thing I see for Mailing Group Manager is WP Mailing Group License Options page, nothing shows for the list(s), users, etc. Nothing more. Really not feeling sure about the plugin… * WP version 4.4.1 using Firefox 43.0.4 on a Mac OSX 10.8.5. I don’t think I have ever had a plugin not start up for me until now. :^/ * Roger Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Can't get working’ is closed to new replies. * ![](https://ps.w.org/wp-mailing-group/assets/icon-128x128.png?rev=1113552) * [Mailing Group Listserv](https://wordpress.org/plugins/wp-mailing-group/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mailing-group/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-mailing-group/) * [Active Topics](https://wordpress.org/support/plugin/wp-mailing-group/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mailing-group/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-mailing-group/reviews/) ## Tags * [settings](https://wordpress.org/support/topic-tag/settings/) * 11 replies * 3 participants * Last reply from: [rogeratbing](https://wordpress.org/support/users/rogeratbing/) * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/cant-get-working/#post-6961601) * Status: resolved