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[resolved] Can't get the file to upload (4 posts)

  1. nataliemin
    Member
    Posted 1 year ago #

    Every time I try to upload my ebook into E bookstore using the MOBI format for Kindle, I get the following error message:

    "The file type that you've uploaded is not a mobile book format."

    Yet this same MOBI file opens easily on my Kindle.

    I get the same message when I try to upload an EPUB version.

    When I try to upload a PDF version of the book, it is occasionally successful, but I am unable to see the book on the page. Can you help?

    https://wordpress.org/plugins/ebook-store/

  2. motov
    Member
    Plugin Author

    Posted 1 year ago #

    Hello Natalie,

    Sure I can. I will check why this is happening. Do you think you can send me the file you are testing with to my email support[@]shopfiles.com?

    Thanks!

  3. nataliemin
    Member
    Posted 1 year ago #

    Hi Motov

    Thanks for your response. I have sent the files to your email address.

    Natalie

  4. motov
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Natalie,

    As said via email I tested with your files and all worked great on my server, can you tell me what is the situation now and if you need help?

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