Support » Plugin: PPWP - WordPress Password Protect Page Plugin » Can’t Get Rid of the Password Log In Page

  • I have the freeware version of the plug in, and have only used it once.
    Our (government domain) website had a problem this week with some outdated data and I had to take it offline to avoid confusing users. I did that with the password entire site feature, which worked perfectly.
    After two days of work, I used the plug in to remove the password setting, and saved changes, and now it doesn’t work. The form appears on my website pages, even after I de-active, delete and re-install the plug in. A one time use has basically taken my site off the public domain. Nuts. You can enter a wrong password or nothing for a password and get a “postpass” version of the homepage, but to the public, that’s a mystery.
    I’m assuming it is some type of cache issue but I have no clue how to resolve it.
    thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @chrisjconklin,

    Thanks for reaching out to us.

    Don’t worry. We’ve always got your back.

    We can access your pages without having to enter any passwords (see our attached screenshot). So it’s indeed a caching issue.

    Could you please help to clear caches (both site & server level) and see if it helps to resolve the issue?

    You might also want to drop us an email at hello(at)preventdirectaccess with the following information so that we can give you more detailed advice:

          

    1. Caching plugins or server cache you’re using
    2.     

    3. The hosting provider you’re using

    We look forward to hearing from you.

    Hi @chrisjconklin,

    Hope you’re doing well as usual.

    We haven’t heard back from you for a while now. So we’d like to follow up wondering if we can be of any further assistance.

    Have you managed to get the issue resolved yet, @chrisjconklin?

    Please reply to this support thread or drop us an email at hello(at)preventdirectaccess.com so that we can assist you further.

    Awaiting your reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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