Support » Plugin: Compress JPEG & PNG images » Can’t get my API Key

  • Resolved 4csmedia



    I’m setting up a new website for a customer and tried to register.

    I’ve made a new email account (which is working, I can send and receive emails).

    The registration of that email address worked, if I try to register again, the plugin does say “This email address has already been used”.

    But when I go to the API dashboard and supply the registered email, I get a confirmation that the email is sent, but I never receive an email to log in.
    (it is not in my spam box either)

    The email address used is woodemotions[at]

    Is there a way to reset it and then register again?

    Kindest regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author TinyPNG


    Hi Robert,

    Thanks for contacting us.

    I can see in our log files that the first mail was bounced by your server, returning a “550 No Such User Here”. After you tried again for a few times, the server each time gave us a “Not delivering to previously bounced address” message back.

    Unless your server allows us to send messages again to your specific address, I would suggest trying to register with a different email address.

    If you have any more questions which include personal information you can also always contact us directly via

    Ah, OK, thank you for the quick reply.
    I will try a new email address then.

    Issue solved.

    Kindest regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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