Support » Plugin: Jetpack by WordPress.com » Can't get it to work anymore

  • Resolved Mitch Beck

    (@mitch-beck)


    After having Jetpack for quite some time and really liking it, I went to upgrade it today (3/5/13) and it is now unable to connect. I’ve tried all the suggestions I’ve read on the boards and I’ve done all of the suggestions that my limited programming understanding would allow for.

    Is someone able to walk me through this and getting it fixed?

    http://wordpress.org/extend/plugins/jetpack/

Viewing 12 replies - 1 through 12 (of 12 total)
  • I am having the same problem as of today. I was told to give the below info in the forum.

    User Agent: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0”
    Page URL: “http://www.hairandmakeupblog.com/wp-admin/admin.php?page=stats&noheader”
    API URL: “http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=13223971&charset=UTF-8&color=fresh&j=1:2.2”
    http_request_failed: “Operation timed out after 90000 milliseconds with 0 bytes received”

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you both try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the “Select All” button.
    5) Send us the test results via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Thanks!

    Did it…

    DO I just leave the thing there afterwards?

    Prior to my doing this, I had disabled ALL of the plugins and tried to get it to connect and it still did the same thing. I have no idea what this issue could possibly be….

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    You can disable the plugin once you have sent us the tests.

    Did it

    TEST: Integer Tests
    Array
    (
        [$value = "d0000000";] => (string) d0000000
        [$value = hexdec( $value );] => (double) 3489660928
        [$value = abs( $value );] => (double) 3489660928
        [$min = 0;] => (integer) 0
        [$max = 61;] => (integer) 61
        [4294967295 + 1] => (double) 4294967296
        [$value / (4294967295 + 1)] => (double) 0.8125
        [$max - $min + 1] => (integer) 62
        [($max - $min + 1) * ($value / (4294967295 + 1))] => (double) 50.375
        [$out = $min + (($max - $min + 1) * ($value / (4294967295 + 1)));] => (double) 50.375
        [$out = intval( $out );] => (integer) 50
        [$out = abs( $out );] => (integer) 50
    )
    
    TEST: wp_generate_password()
    Array
    (
        [0] =>  1 ->  1:3
        [1] =>  5 ->  5:rxQJJ
        [2] => 10 -> 10:CPEEHXJhv2
        [3] => 16 -> 16:PN6kSY9mEC5vfx1v
        [4] => 32 -> 32:tXvIyR2w3v2Sq6BGtmh1s8KHlnI797Be
        [5] => 32 -> 32:YYvLXit6fNzOUUh4Q8ARZxRv1V2MfoUe
        [random_password] => abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789
        [steps] => Array
            (
                [0] =>  15 -> p
                [1] =>  33 -> H
                [2] =>  16 -> q
                [3] =>  53 -> 1
                [4] =>  45 -> T
                [5] =>  57 -> 5
                [6] =>  36 -> K
                [7] =>  40 -> O
                [8] =>  17 -> r
                [9] =>  25 -> z
                [10] => 43 -> R
                [11] => 45 -> T
                [12] => 47 -> V
                [13] => 28 -> C
                [14] =>  0 -> a
                [15] => 19 -> t
                [16] => 44 -> S
                [17] => 58 -> 6
                [18] => 37 -> L
                [19] =>  7 -> h
                [20] => 46 -> U
                [21] => 37 -> L
                [22] => 38 -> M
                [23] =>  8 -> i
                [24] => 28 -> C
                [25] => 28 -> C
                [26] => 16 -> q
                [27] => 27 -> B
                [28] =>  9 -> j
                [29] =>  6 -> g
                [30] => 53 -> 1
                [31] => 33 -> H
            )
    
        [ReflectionFunction] =>
    /**
     * Generates a random password drawn from the defined set of characters.
     *
     * @since 2.5
     *
     * @param int $length The length of password to generate
     * @param bool $special_chars Whether to include standard special characters. Default true.
     * @param bool $extra_special_chars Whether to include other special characters. Used when
     *   generating secret keys and salts. Default false.
     * @return string The random password
     **/
    Function [ <user> function wp_generate_password ] {
      @@ /hermes/bosweb25b/b1841/ipg.monaehairandmakeupco/backup/hairandmakeupblog/wp-includes/pluggable.php 1485 - 1499
    
      - Parameters [3] {
        Parameter #0 [ <optional> $length = 12 ]
        Parameter #1 [ <optional> $special_chars = true ]
        Parameter #2 [ <optional> $extra_special_chars = false ]
      }
    }
    
    )
    
    TEST: wp_rand()
    Array
    (
        [0] => 'd2983fc09b41fb0547cfba092608fc0fe68a476944dbcad2600a8c3b5b780237fa2155760634c12c36c2bdb3135b662e'
        [1] =>  51:e266b5313bdb2c63c21c4360675512af732087b5b3c8a0062dacbd449674a86ef0cf806290abfc7450bf14b9
        [2] =>  37:e266b5313bdb2c63c21c4360675512af732087b5b3c8a0062dacbd449674a86ef0cf806290abfc74
        [3] =>  17:e266b5313bdb2c63c21c4360675512af732087b5b3c8a0062dacbd449674a86ef0cf8062
        [4] =>   9:e266b5313bdb2c63c21c4360675512af732087b5b3c8a0062dacbd449674a86e
        [5] =>  55:e266b5313bdb2c63c21c4360675512af732087b5b3c8a0062dacbd44
        [6] =>  16:e266b5313bdb2c63c21c4360675512af732087b5b3c8a006
        [7] =>  23:e266b5313bdb2c63c21c4360675512af732087b5
        [8] =>  22:e266b5313bdb2c63c21c4360675512af
        [9] =>  60:e266b5313bdb2c63c21c4360
        [10] =>  1:e266b5313bdb2c63
        [11] => 13:e266b531
        [12] =>  4:
        [13] => 60:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9e1fa53ee60569c1b0d82f541e61fbf9724f07628265661a682288b34
        [14] => 16:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9e1fa53ee60569c1b0d82f541e61fbf9724f07628265661a6
        [15] => 25:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9e1fa53ee60569c1b0d82f541e61fbf9724f07628
        [16] => 31:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9e1fa53ee60569c1b0d82f541e61fbf97
        [17] => 29:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9e1fa53ee60569c1b0d82f541
        [18] =>  4:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9e1fa53ee60569c1b
        [19] => 43:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9e1fa53ee
        [20] => 57:2ba2a8daf9faf94ee3831860fa9aad9475557c492a2ae2d9
        [MIN] => 1
        [MAX] => 60
        [ReflectionFunction] =>
    /**
     * Generates a random number
     *
     * @since 2.6.2
     *
     * @param int $min Lower limit for the generated number
     * @param int $max Upper limit for the generated number
     * @return int A random number between min and max
     */
    Function [ <user> function wp_rand ] {
      @@ /hermes/bosweb25b/b1841/ipg.monaehairandmakeupco/backup/hairandmakeupblog/wp-includes/pluggable.php 1512 - 1546
    
      - Parameters [2] {
        Parameter #0 [ <optional> $min = 0 ]
        Parameter #1 [ <optional> $max = 0 ]
      }
    }
    
    )
    
    TEST: HTTP Connection
    WP_Error Object
    (
        [errors] => Array
            (
                [http_request_failed] => Array
                    (
                        [0] => Operation timed out after 5001 milliseconds with 0 bytes received
                    )
    
            )
    
        [error_data] => Array
            (
            )
    
    )
    
    TEST: HTTPS Connection
    WP_Error Object
    (
        [errors] => Array
            (
                [http_request_failed] => Array
                    (
                        [0] => SSL connection timeout
                    )
    
            )
    
        [error_data] => Array
            (
            )
    
    )
    
    TEST: Self Connection
    Array
    (
        [headers] => Array
            (
                [date] => Wed, 06 Mar 2013 19:39:40 GMT
                [content-type] => text/plain
                [content-length] => 42
                [connection] => close
                [server] => Nginx / Varnish
                [x-powered-by] => PHP/5.2.17
                [set-cookie] => Array
                    (
                        [0] => PHPSESSID=d35f7d9dd383616e0bfcb99e720bbb85; path=/
                        [1] => ccbKeyCookie=66.96.128.65; expires=Wed, 06-Mar-2013 20:39:40 GMT; path=/
                        [2] => ccbABSPATH=%2Fhermes%2Fbosweb25b%2Fb1841%2Fipg.monaehairandmakeupco%2Fbackup%2Fhairandmakeupblog%2F; expires=Wed, 06-Mar-2013 20:39:40 GMT; path=/
                    )
    
                [expires] => Thu, 19 Nov 1981 08:52:00 GMT
                [cache-control] => no-store, no-cache, must-revalidate, post-check=0, pre-check=0
                [pragma] => no-cache
            )
    
        [body] => XML-RPC server accepts POST requests only.
        [response] => Array
            (
                [code] => 200
                [message] => OK
            )
    
        [cookies] => Array
            (
                [0] => WP_Http_Cookie Object
                    (
                        [name] => PHPSESSID
                        [value] => d35f7d9dd383616e0bfcb99e720bbb85
                        [expires] =>
                        [path] => /
                        [domain] =>
                    )
    
                [1] => WP_Http_Cookie Object
                    (
                        [name] => ccbKeyCookie
                        [value] => 66.96.128.65
                        [expires] => 1362602380
                        [path] => /
                        [domain] =>
                    )
    
                [2] => WP_Http_Cookie Object
                    (
                        [name] => ccbABSPATH
                        [value] => /hermes/bosweb25b/b1841/ipg.monaehairandmakeupco/backup/hairandmakeupblog/
                        [expires] => 1362602380
                        [path] => /
                        [domain] =>
                    )
    
            )
    
        [filename] =>
    )

    please put large sections of code inside backtick marks when posting. thanks! -moderator

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    TEST: HTTP Connection
    WP_Error Object
    [0] => Operation timed out after 5001 milliseconds with 0 bytes received

    TEST: HTTPS Connection
    WP_Error Object
    [0] => SSL connection timeout

    Your site appears to be blocking all outgoing HTTP and HTTPS connections to WordPress.com at the moment. This can be caused by a security plugin, or by a firewall.

    Could you contact your hosting provider and let them know about the issue?

    Hello – I have run the compatibility plugin on my site and the http and https tests completed without errors – Jetpack was working perfectly until I upgraded to 2.2 yesterday.

    The feedback you guys sent to me about what needed to be corrected was done by the hosting company and everything works now…

    Thank you.

    Care to share Mitch?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    @evolutionsigns As I mentioned here, could you send us the results of the Compatibility test so we can investigate further?

    Hello Jeremy – the problem would seem to be one or more of my custom woocommerce plugins – do you have a developer changelog available?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    You can find the changelog here, and a list of all commits here:
    http://plugins.trac.wordpress.org/log/jetpack/

Viewing 12 replies - 1 through 12 (of 12 total)
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