Title: Cant get into wordpress admin Last modified: August 22, 2016 --- # Cant get into wordpress admin * Resolved [ricktan318](https://wordpress.org/support/users/ricktan318/) * (@ricktan318) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/) * Hello guys, I recently tried to edit the code in my wordpress editor. I have a plugin called jetpack. I went to add in some codes in its tiledgallery.php. * After that, I have not been able to access my wordpress wp admin at all. Not only that, my whole website is inaccessible as well * This is the error I have been getting once I enter my website which is bestbeerfridgereviews. com * > Parse error: syntax error, unexpected ‘private’ (T_PRIVATE) in /home2/ab39029/ > public_html/wp-content/plugins/jetpack/modules/tiled-gallery.php on line 28 Viewing 12 replies - 1 through 12 (of 12 total) * [BlueKlip](https://wordpress.org/support/users/blueklip/) * (@blueklip) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948404) * An easy way would be to login to your FTP account, and delete the jetpack plugin folder. This will automatically deactivate the plugin and your website will start working. * After that you can install a fresh copy of the jetpack plugin and make any changes you want. * Thread Starter [ricktan318](https://wordpress.org/support/users/ricktan318/) * (@ricktan318) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948410) * Hello, thanks for replying! Where do I find my FTP folder? I have logged into my hostgator C Panel and selected FTP account. I click on them and I only see this [http://imgur.com/AmkfLPX](http://imgur.com/AmkfLPX) How do I delete the plugin folder? * [BlueKlip](https://wordpress.org/support/users/blueklip/) * (@blueklip) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948413) * Please download an FTP client like FileZilla and then log into it with the FTP credentials as you provided in the image. Then locate the plugins folder. * If you need help, please contact me at _[redacted]_ * Thanks, Manish * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948422) * **[@manish](https://wordpress.org/support/users/manish/)** – it’s not allowed to ask people to contact you off these forums or use the forums to look for work in any way. Please read the forum guidelines – * [http://codex.wordpress.org/Forum_Welcome#Helping_Out](http://codex.wordpress.org/Forum_Welcome#Helping_Out) * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948426) * **[@ricktan318](https://wordpress.org/support/users/ricktan318/),** You can receive FTP help from your hosting providers. * [BlueKlip](https://wordpress.org/support/users/blueklip/) * (@blueklip) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948433) * [@wpyogi](https://wordpress.org/support/users/wpyogi/) sure, I’ll stay away from asking people. * Thread Starter [ricktan318](https://wordpress.org/support/users/ricktan318/) * (@ricktan318) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948437) * Hello thanks for the help, how i do i find my password? it doesnt show up in my c panel. * It only shows ftp username and ftp server * filezilla requires a password to get access to the server * Thread Starter [ricktan318](https://wordpress.org/support/users/ricktan318/) * (@ricktan318) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948445) * I have managed to log into one of my special ftp accounts, * but they say i dont have access to it * ``` Status: Retrieving directory listing... Command: CWD / Response: 550 Can't change directory to /: Permission denied Error: Failed to retrieve directory listing ``` * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948447) * You’ll need to ask your hosting company for help with FTP – it’s not part of WP – the access info won’t be the same as your WP site. * Thread Starter [ricktan318](https://wordpress.org/support/users/ricktan318/) * (@ricktan318) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948448) * Oh i see, thanks for the help guys! * [Tapan Kumer Das](https://wordpress.org/support/users/tapan29bd/) * (@tapan29bd) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948512) * As you say that you can login to your cPanel, so I think you can browse File Manager and go to wp-content/plugins folder and delete jetpack folder from there. It will automatically deactivate your jetpack plugin, and then you can login to your site. * Thread Starter [ricktan318](https://wordpress.org/support/users/ricktan318/) * (@ricktan318) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948527) * Thanks alot! I managed to get it back online Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Cant get into wordpress admin’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 12 replies * 5 participants * Last reply from: [ricktan318](https://wordpress.org/support/users/ricktan318/) * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/cant-get-into-wordpress-admin/#post-5948527) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics