Support » Plugin: Under Construction » Can’t get into the backend

  • Resolved huubictmedia

    (@huubictmedia)


    Im trying to get back into my website http://www.hpdo.nl but i can’t get past the under construction page.
    Ive tried to back it up but the page is active for as long as my longest backup.
    There is a button in the right lower corner which should let me log back in but it just refreshed the page.
    I know there is a way to manually change the .php files but im not certain how and can’t figure it out.
    Can u help me?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebFactory

    (@webfactory)

    Hi, sorry to hear you’re having problems!

    Unfortunately, you have a plugin installed that modifies the default WP login URL. UCP doesn’t recognize that custom URL, so we have a problem 🙁

    The only way to regain access is via FTP. Find your /wp-content/plugins/ folder and rename (or delete) UCP’s folder, or the folder of the custom login plugin. That’ll disable the plugin, and you’ll be able to log in.

    Let me know if you require further assistance.

    huubictmedia

    (@huubictmedia)

    Thank for the help, renaming the UCP worked.

    Plugin Author WebFactory

    (@webfactory)

    You’re welcome! Glad you got it fixed!

    Can you please tell me the name of the custom login plugin? We’d like to make it compatible with UCP so this stuff doesn’t happen again 🙂

    huubictmedia

    (@huubictmedia)

    It should be this plugin:

    https://wordpress.org/plugins/wp-user-manager/

    It could also be possible that there is some custom code in the landing page.

    Plugin Author WebFactory

    (@webfactory)

    We’ll have a look at the User Manager. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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