Support » Fixing WordPress » Can’t get into my website

  • Help please. I can’t get into my website at all and keep receiving this message:

    Fatal error: Cannot redeclare kirki_sanitize_hex() (previously declared in /home3/fionatate/public_html/countessdrusillasteele.com/wp-content/plugins/kirki/deprecated/functions.php:25) in /home3/fionatate/public_html/countessdrusillasteele.com/wp-content/themes/lucy/lib/kirki/includes/Helpers/deprecated.php on line 9

    The page I need help with: [log in to see the link]

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  • @countess-drusilla it looks like the theme you’re using includes a copy of the kirki plugin, and you’ve also installed kirki as a plugin on your site.
    As a result there are 2 instances of the plugin, hence the conflict.
    If you have access to your dashboard you can disable the kirki plugin.
    If you don’t have access to your dashboard you can login to your site via FTP, and delete the wp-content/plugins/kirki folder.
    That will leave your site with just 1 instance of the plugin (the one included in your theme) and fix your issue.

    I totally agree with Ari. Also, you may want to consider changing themes since the theme you are using has not been updated in about four years.

Viewing 2 replies - 1 through 2 (of 2 total)
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