Support » Everything else WordPress » can't get into backend – possibly a plugin?

  • Hi everyone,

    I can’t get into the backend of my site. I could tell you exactly what version of wordpress I’m running but I can’t get in to see it. I’m also running buddypress, I updated it 2 days ago, and courseware.

    I was installing some plugins and it just kicked me out. I’ve tried getting into it through Filezilla but for some reason that’s not connecting to an IP address.

    I love playing around with the backend but I’m not a techie and don’t write code.

    I’m pretty sure I need to disable the plugins I was installing before it kicked me out but I can’t get anywhere near the back of it. Is there another way in?

    Thank you so much for any response.

    rebecca

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    I was installing some plugins and it just kicked me out.

    Go in via FTP, to your /wp-content/plugins folder.

    Delete the new plugins.

    Hiya, thanks for your reply, I’m having problems logging into the FTP with Filezilla but it’s not letting me connect, I think I mentioned this.

    Am wondering if there is another way to delete recent plugins.

    I have a backup but can’t get into the back end to load it up.

    Thanks for any help!

    esmi

    (@esmi)

    Forum Moderator

    There’s no other way to deactivate the plugins. If you’re having problems with FTP, try contacting your hosts.

Viewing 3 replies - 1 through 3 (of 3 total)
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