Support » Fixing WordPress » cant get in my wp-admin

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  • I am having the same issue. It appears my user name has been changed and WP does not recognize any of my email addresses, so I can’t change my password.

    sitelock told me to take my firewall down to reveal ssl certificate from hostgator. I have never had a problem until now for last two years.

    Hello,

    #1
    Are you sure you are using the correct email? What is the error message when you made a password change request?

    If there is no error message, be patient and wait for couple of minutes. Sometimes password reset email does not arrived instantly.

    #2
    Do you have access to the hosting? Can you access php myadmin? If yes, you can check your admin email from the database and update password. This is advance lesson, but I can post tips if you are stuck.

    #3
    No access to server? Just contact hosting support, I am sure they can help. Find a quick chat button to get answer faster. Or send support ticket but be patient.

    Regards,
    Arteo

    I’ve went into the database to change email addresses before… that’s one way to change a given users email to make this work but…

    Sometimes the email isn’t working on the WordPress side…

    Sometimes I’ll just create a new user if the site allows registrations then go into PHPmyAdmin and promote that new user to admin.

Viewing 4 replies - 1 through 4 (of 4 total)
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