Hi @blkaka,
When are you exactly getting this error? Can you please provide us the screenshot of the page before this error comes?
http://prntscr.com/gmkn80
http://prntscr.com/gmknek
I tried again and I have already get test key successful. Now I don’t know what is Web Services Password: http://prntscr.com/gmkv4i
And, How can I show FedEx shipping method in checkout page: http://prntscr.com/gmkvg2
Thank for your help!
Hi @blkaka,
FedEx must have sent you an email with the web services password. Kindly put that password in the field.
Here is an example of the web services password that you will find in the FedEx email- https://ibb.co/c7EXuQ
Okay. I got it.
When I take the checkout, I see: http://prntscr.com/gnrp4c
But If Vietnam is OK: http://prntscr.com/gnrpm6
I don’t know what’s the wrong here. Pls, give me some guide. I really appreciate it!
Hi @blkaka,
To understand the problem, you need to do the following :
Just enable the debug option in plugin settings page.
Then place an order in the cart/checkout page.
You will a request and response info. The response will contain the error. If you do not understand the error, you can provide us the request and resonse (make sure to remove the sensitive data like account details).
We will analyse and help you.
I do enable debug mode: http://prntscr.com/gptryi and http://prntscr.com/gptsdc
You can try to buy and check out this product: http://nt.zoomworld.vn/product/apc-rbc2-replacement-battery . There is no shipping fee: http://prntscr.com/gptu1z . The bug is here:
FedEx REQUEST: Reveal
Array
(
[WebAuthenticationDetail] => Array
(
[UserCredential] => Array
(
[Key] => LorIu6uuuWP4k3qq
[Password] => IIOF9gQjl1Ud47PEn23qbiiXh
)
)
[ClientDetail] => Array
(
[AccountNumber] => 510087500
[MeterNumber] => 118885787
)
[TransactionDetail] => Array
(
[CustomerTransactionId] => *** WooCommerce Rate Request ***
)
[Version] => Array
(
[ServiceId] => crs
[Major] => 16
[Intermediate] => 0
[Minor] => 0
)
[RequestedShipment] => Array
(
[PreferredCurrency] => USD
[DropoffType] => REGULAR_PICKUP
[ShipTimestamp] => 2017-09-27T00:00:00+00:00
[PackagingType] => YOUR_PACKAGING
[Shipper] => Array
(
[Address] => Array
(
[PostalCode] => 10001
[CountryCode] => US
)
)
[ShippingChargesPayment] => Array
(
[PaymentType] => SENDER
[Payor] => Array
(
[ResponsibleParty] => Array
(
[AccountNumber] => 510087500
[CountryCode] => US
)
)
)
[RateRequestTypes] => LIST
[Recipient] => Array
(
[Address] => Array
(
[Residential] =>
[PostalCode] =>
[City] =>
[StateOrProvinceCode] => AR
[CountryCode] => US
)
)
[RequestedPackageLineItems] => Array
(
[0] => Array
(
[SequenceNumber] => 1
[GroupNumber] => 1
[GroupPackageCount] => 2
[Weight] => Array
(
[Value] => 3
[Units] => KG
)
[Dimensions] => Array
(
[Length] => 30
[Width] => 20
[Height] => 10
[Units] => CM
)
)
)
[PackageCount] => 2
)
)
Hi @blkaka,
We apologise for missing out this query.
Since you have only provided us the request(not the response), we cannot conclusively say what is causing this. However, based on your request, i can make out that you are not providing the zip code of the destination which can be a factor.
Also, if the problem persists, please send us the Response info also so that i can immediately reply. We assure you we will be quick this time.
