Support » Plugin: Events Tracker for Elementor » Cant get event tracking to work

  • Resolved morckdk

    (@morckdk)


    Hello, i cant get the tracking to work. This is what i’ve done:

    1) Activate plugin and insert Global Site Tag ID. Leaving the checkbox unchecked since im using GTM to fire GA.

    2) Choose Track with google universal tag and then i add a event-category a event-action and event-label for the form.

    3) Nothing shows in GA.

    I also get following console error:

    Uncaught TypeError: Cannot read property ‘vkontakte’ of undefined
    at track_element (app.js:64)
    at HTMLFormElement.<anonymous> (app.js:58)
    at HTMLDocument.dispatch (jquery.js:3)
    at HTMLDocument.r.handle (jquery.js:3)
    at Object.trigger (jquery.js:3)
    at HTMLFormElement.<anonymous> (jquery.js:3)
    at Function.each (jquery.js:2)
    at n.fn.init.each (jquery.js:2)
    at n.fn.init.trigger (jquery.js:3)
    at child.onSuccess (frontend.min.js:2)
    track_element @ app.js:64
    (anonymous) @ app.js:58
    dispatch @ jquery.js:3
    r.handle @ jquery.js:3
    trigger @ jquery.js:3
    (anonymous) @ jquery.js:3
    each @ jquery.js:2
    each @ jquery.js:2
    trigger @ jquery.js:3
    onSuccess @ frontend.min.js:2
    r.<computed> @ frontend-modules.min.js:2
    i @ jquery.js:2
    fireWith @ jquery.js:2
    x @ jquery.js:4
    c @ jquery.js:4

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mihdan

    (@mihdan)

    Hi

    How can I see an error on your site?

    Plugin Author Alexander

    (@donatory)

    Hello and thanks so much for your request!
    Yes, issue is present. We’ll fix it in near future.

    Plugin Author mihdan

    (@mihdan)

    @morckdk try the new version 1.2.5

    Plugin Author Alexander

    (@donatory)

    Also if you use Google Analytics via Google Tag Manager:
    1) Use only analytics.js (not gtag) and fill your Category, Action, Label
    2) Turn on Track with Google Tag Manager toggle

    It should work in your case. Let us know if isn’t.

Viewing 4 replies - 1 through 4 (of 4 total)
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