Support » Plugins » Can't get Easy Digital Downloads download to work

  • I haven’t been able to get the download thingy to work in EDD.

    I have the download files in wp-content/uploads/edd, and everything works with payments through paypal, but it will not download the purchased files. The download links on the emailed receipt give me the 404 error, and two of them take me to the product page.

    I have:
    1. changed permalink in Settings/permalinks to Post Name.
    1a. set to re-direct instead of forced
    2. Saved change.
    3. Deactivated all plugins except EDD.
    4. Activated Twenty Sixteen theme.
    5. Placed yet another order of five mp3 files.
    6. All went well until order complete
    7. Got “New Sales” and “Receipt” emails with supposed download links.
    8. Not so sure these links are actually DOWNLOAD links.
    9. Are they?
    10. Clicked on the links.
    11. Exact same problem: 404 error.

    I’m so frustrated with this. Everything works flawlessly until it comes time to click on the download links.

    What am I doin’ wrong?
    Any help here is greatly appreciated

Viewing 1 replies (of 1 total)
  • Hi there,

    I’ll be happy to help.

    This most likely means there is an issue with the location of the files on the server. Can you tell me the exact file path to the files on your server? Also, could you please provide me with a screenshot of the Edit product screen so I can see how you have the Download Files section configured?

    Note, for the fastest assistance, please use our main support page in the future: https://easydigitaldownloads.com/support

Viewing 1 replies (of 1 total)
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