Can't get a refund

  • the Cloud Machine

    (@the-cloud-machine)


    8 years, 8 months ago

    This plugin doesn’t work and I’ve been told I’m entitled to a refund. Each time I get told not to post on the forum for a refund, but get no reply from the email I’m given to process a refund. I went for the full package of plugins, so not a happy bunny. Spent hours and hours trying to get it to work!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Plugins Area

    (@usersultra)

    8 years, 8 months ago

    Hello,

    Please use the contact form to submit a refund request https://usersultra.com/

    Also, please check the refund policy https://usersultra.com/refund.html

    Thank you

    Thread Starter the Cloud Machine

    (@the-cloud-machine)

    8 years, 8 months ago

    Already done this – want a refund
    Will try again, but fed up of the time this is taking

    Plugin Contributor Plugins Area

    (@usersultra)

    8 years, 8 months ago

    I understand,

    We could be banned of the WP forums for talking about this, please use our website to keep talking about the pro version.

    Thanks

    Thread Starter the Cloud Machine

    (@the-cloud-machine)

    8 years, 8 months ago

    Had to come here as everything else was being ignored. Will return if not sorted and leave a proper review

    Plugin Contributor Plugins Area

    (@usersultra)

    8 years, 8 months ago

    Again, this forum is for the lite version not the pro. We just can’t keep talking about it on this forums

    Thank you for your understanding

    Thread Starter the Cloud Machine

    (@the-cloud-machine)

    8 years, 8 months ago

    Understood – if you notice I didn’t affect your rating.
    Fingers crossed I get a reply
    Will not address here again

    Plugin Contributor Plugins Area

    (@usersultra)

    8 years, 8 months ago

    Thank you.

    With the due respect, the rating you’ve left is not related to the lite version. If you’ve already sent an email explaining why you would like to get a refund and if it qualifies for a refund there shouldn’t be any issues.
    Thank you

    Plugin Contributor Plugins Area

    (@usersultra)

    8 years, 8 months ago

    I just wanted to clarify this out.

    “I went for the full package of plugins, so not a happy bunny.”

    We don’t offer full package of plugins, just one. I think there might be a misunderstanding here.

    Thread Starter the Cloud Machine

    (@the-cloud-machine)

    8 years, 8 months ago

    You’re correct – just the one and my refund has been processed because it didn’t work.

Viewing 9 replies - 1 through 9 (of 9 total)
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