Can’t get a fresh start

  • Resolved idoa

    (@idoa)


    5 years ago

    Hi,
    I’ve deleted the store by mistake
    And can’t delete the API key in “Settings” in order to get a fresh start

Viewing 5 replies - 1 through 5 (of 5 total)
  • vita.printful

    (@everybear)

    5 years ago

    Hey there,

    Thank you for reaching out with your concerns!
    To clear the API key from the Printful plugin, go to WooCommerce -> Printful plugin -> Settings, delete the API key and hit the save button.
    Could you give me some additional details on what’s causing trouble?

    Hope to hear from you soon! 🙂

    Thread Starter idoa

    (@idoa)

    5 years ago

    Hey,

    Thanks for your reply,
    I don’t know what is causing it
    I’ve tried what you said and you can see the issue in the video
    The Video

    Thanks again

    vita.printful

    (@everybear)

    5 years ago

    Hey there,

    Thank you for sharing this video!
    Could you try removing and reinstalling the Printful plugin to see if this helps solve the issue?

    Looking forward to your reply! 🙂

    Thread Starter idoa

    (@idoa)

    5 years ago

    Hey Vita,
    I did all that before contacting you, I even deleted and reinstalled WooCommerce

    vita.printful

    (@everybear)

    5 years ago

    Hello again,

    Another thing you could try is clearing your cache, making this update via an incognito tab or a different browser.
    If you’re still seeing the same issue – could you send us an email directly to feedback@printful.com, listing your email and store’s address?

    We would love to check in with this in more detail!

Viewing 5 replies - 1 through 5 (of 5 total)
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