Support » Plugin: Genesis 404 Page » Can't get 404 to work

  • Resolved naomiklein

    (@naomiklein)


    Hi Bill –

    I’m using Outreach Pro.

    Unfortunately I can’t get your plugin to work.

    I previously installed a plugin called 404page (which didn’t work) and deleted it.

    I assume this means there is a 404 page in the system somewhere. What do I do about that? (Please advise.)

    I really want to use yours as it sounds exactly what I am looking for.

    https://wordpress.org/plugins/genesis-404-page/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Bill Erickson

    (@billerickson)

    Using an FTP tool, look in /wp-content/themes/outreach-pro and look for 404.php. Delete or rename this file, and that should fix it.

    Thread Starter naomiklein

    (@naomiklein)

    Hi Bill – Thanks for speedy reply. I did that, but what happens now is that I get the standard 404 stuff with my 404 content at the bottom.

    I deleted the plugin (twice, including via ftp) and reinstalled but no joy.

    Can you suggest anything else I should look at?

    Naomi

Viewing 2 replies - 1 through 2 (of 2 total)
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