Can’t generate feed successfully without manually mapping categories

  • Resolved virtualedgesolutions

    (@virtualedgesolutions)


    2 years, 9 months ago

    I want to leave it to Google to map my categories, and the plugin won’t allow me to do so any more. Now, it only generates the feed properly when I map categories manually, and only have the manually mapped categories checked. However, when I map one category manually, and leave the rest checked but unmapped, it either says “feed has been generated successfully” and reverts the feed attributes, or the page hangs forever on “generating your feed” and reverts the feed attributes. If I leave the rest unchecked, it only includes the one checked and mapped attribute in the feed. This has been working fine for months until a recent update. I’ve even removed and re-added the plugin to try to get it to work properly.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    2 years, 9 months ago

    Hello @virtualedgesolutions,

    Thanks for pointing out this. We have released a new plugin version (1.2.1) with the issue fix. Do let us know if this has solved the concern raised.

    Thanks

    Thread Starter virtualedgesolutions

    (@virtualedgesolutions)

    2 years, 9 months ago

    Updated to 1.2.1, deleted the feed, created a new feed, and still the same. Having two checked, one of which has a category specified. Says it successfully creates the feed, but when I go back and look, the map category screen reverts to only having the one with a specified category checked, and the feed won’t populate with the item in the other category.

    Plugin Author ELEXtensions

    (@elextensions)

    2 years, 9 months ago

    Hello,

    We have checked the scenario and observed working as expected. I guess you are trying to map the categories manually. The plugin will set the default categories and you can uncheck the unwanted categories. Please raise a support ticket with us so that we shall show you how to achieve this.

    Thanks

    Thread Starter virtualedgesolutions

    (@virtualedgesolutions)

    2 years, 9 months ago

    Submitted

    Thread Starter virtualedgesolutions

    (@virtualedgesolutions)

    2 years, 9 months ago

    I don’t want to manually map any categories, but your instructions indicate that at least one category must be manually mapped, and I can’t click continue on the category mapping page without selecting one. When I leave one category checked and manually mapped, only the products in that one category are populated in the feed, and when I have all of them checked and only one mapped, it reverts to having only the one checked and manually mapped. I don’t see how “the plugin sets the default categories”, after which “I can uncheck unwanted categories”.

    Thread Starter virtualedgesolutions

    (@virtualedgesolutions)

    2 years, 9 months ago

    Worked with tech support, which was helpful and responsive. I was provided a custom zip file of the plugin which solved my problem, and am told it will be incorporated soon. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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