Support » Plugin: WooCommerce Google Analytics Integration » Can’t find variabla ga on Safari only

  • Resolved sophiazey

    (@sophiazey)


    Hi,

    I am experiencing this issue only on Safari.

    “ReferenceError: Can’t find variable: ga” in my console.

    I found this similar thread which was resolved, but the website also still has this referenceError.

    https://wordpress.org/support/topic/cant-find-variable-ga/

    In my scenario, I have a video that loads on other browsers, but I believe this error is preventing the video from loading on the homepage in Safari.

    I am using WooCommerce shortcodes for displaying products on the homepage – this is no the shop page. I believe in the past I didn’t always have this issue, or it would not have passed our QA tests.

    Is there something I can do to not load the Google Analytics for WooCommerce plugin GA code on the homepage — or does something need to change or be added specifically for Safari? I do not see this error in my console in Chrome, for example.

    Best,
    Sophia

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Siew

    (@kosiew)

    Hi there,

    > Is there something I can do to not load the Google Analytics for WooCommerce plugin GA code on the homepage

    For this purpose, you can check out this article on selectively disabling plugins for page

    I hope this points you in the right direction.

    simonheller

    (@simonheller)

    Hi there
    I experience the same issue on my site.
    In my case it is not loading the slider revolution banner on the homepage.

    Maybe you can have a look on this in my site.
    http://www.francisetsonami.ch

    Your help would be much appreciated
    Thanks
    Simon

    Plugin Support AW

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @simonheller can you please open a thread for your issue separately here in the forum? That helps every person get the attention each issue needs and deserves.

    Thanks!

    Plugin Support Siew

    (@kosiew)

    Hi there,

    This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thank you @kosiew . After discussing this solution with my team, we decided we preferred to keep the plugin enabled, even though it is breaking the video on Safari. We are using a workaround on Safari for now with CSS – displaying an images where the video should be. This is not an ideal solution, but it works for now. I see that I am not the only one experiencing this issue. Is it possible to use a “try catch” statement to see if that will resolve the issue in the plugin JS? I am wondering if that would help.

    Best,
    Sophia

    • This reply was modified 1 month, 2 weeks ago by sophiazey.
Viewing 5 replies - 1 through 5 (of 5 total)
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