Support » Plugin: Subscribe2 » Can't find subscriber who's trying to unsubscribe

  • Resolved Jane Young

    (@jane-young)


    I use Subscribe 2 and I’ve had an email from an irate person who says she’s tried to unsubscribe but it hasn’t worked, accusing me of refusing to unsubscribe her. I have no idea whether she’s been subscribed through Subscribe2 or through the WP built-in subscription function, but I can’t find her email address in the users list.

    Can you tell me where else I might find her details so I can take her off? Thanks.

    http://wordpress.org/extend/plugins/subscribe2/

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  • @jane,

    Go to Subscribe2 -> Subscribers and you will see a “Public Subscribers” tab and also a “Registered Subscribers” tab. Search in both of these to see if you can find her email. You can delete a Public Subscriber, a Registered Subscriber would need their profile edited to remove subscriptions from all categories.

    If you cannot find the email check with this person if they have used a different email in the past and forwarded this to a new address. You may need to look for a different email address entirely.

    THanks – found her!

    Jane

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