Can’t find attribute term in variable product

  • Resolved Alex

    (@alextechgr)


    2 years, 7 months ago

    When trying to find a term of an attribute in the product page for a variation, the search results do not show what I am trying to search for, even though it is present in the attribute terms and can be found via attribute term searching in the attribute page.

    To be more specific I have “colour” attribute and am trying to find “White”. When going to attribute “colour” to add colour white to the product so I can create a variation, white does not appear.

    I have tried disabling all plugins but woo, enabling a default theme, nothing helps.

Viewing 5 replies - 1 through 5 (of 5 total)
  • xue28 (woo-hc)

    (@xue28)

    2 years, 6 months ago

    Hi @alextechgr

    Thanks for reaching out!

    I’m sorry to hear that you’re experiencing issues with searching for attribute terms on your product page.

    I understand that you’re having trouble finding the White term under the Colour attribute when trying to add it to a product for creating a variation. Since you’ve already tried disabling all plugins except WooCommerce and enabling a default theme without success, please provide us with the following information below for us to check this further:

    • Screenshot of what you’re seeing on your end of the search results

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter Alex

    (@alextechgr)

    2 years, 6 months ago

    Perhaps the query is topping out at the max number and not loading the rest of the attributes.

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    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 6 months ago

    Hi @alextechgr

    It seems that this has been marked as resolved. Have you managed to get this sorted, or do you still need help resolving this?

    We’ll be happy to assist further should the issue persist.

    Looking forward to your response!

    Thanks!

    Thread Starter Alex

    (@alextechgr)

    2 years, 6 months ago

    It has been fixed with the latest Woocommerce update, thanks.

    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 5 months ago

    Hi @alextechgr

    I’m glad to know that it has been fixed. Feel free to create a new topic if you need further help with WooCommerce core.

    Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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