• Darkooo

    (@darkooo)


    Before update in Raports section every post had a button where you can send this news notification for users after update – button it’s dissapeared, where I can find it?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @darkooo ,

    Thanks for highlighting this issue 👍

    You’re right the notification button in the Reports section was missing after the update. We’ve fixed this in our latest plugin release.

    Please update the plugin to the latest version, and the button should appear as expected.

    Let me know once you’ve updated, or if you notice anything else or have any other questions happy to help.

    murklan

    (@murklan)

    I have the same problem and cant find the manual send button. I have the latest version 5.9.14. Is there anything I can do? Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @murklan,

    You can try clearing your site cache first and then check again.

    If the button still doesn’t appear, please share a screenshot with us so we can investigate further.

    Looking forward to your reply!

    Hello and thank you for your reply.

    I don’t have a cache for the site (and I have cleared the browser cache). Still no button.

    Here’s a screenshot.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @darkooo,

    That’s strange! I checked the form on our end, and it’s working as expected

    This indicates the issue is likely related to the theme or a site-specific conflict. To investigate this properly, let’s continue the discussion via our Icegram support channel.

    Our team will be happy to assist you further and take a closer look from there. Also, please don’t forget to include a link to this thread so we can continue debugging from where we left off.

    Also, we truly appreciate your support and efforts in using our plugin. I’m confident we can work together to get this sorted and help you make the most of Icegram.

    Waiting for your response

    Note: Once we receive your ticket, we’ll review it on priority.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @darkooo,
    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!

    Hello again. Even if I’m not darkooo I still like to reply that the issue for me has not been solved. I still can’t see any manual send button described above.

    Best regards
    Marcus

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @murklan,

    Thanks for getting back to us.

    We’ve added the Manual Send button in our recent release. Could you please update the plugin to the latest version and check again?

    If the issue still isn’t resolved after updating, please reach out to us via the Icegram support channel so we can look into this more closely and debug it further from our end.

    We’ll be happy to help get this sorted for you.

    Hello again!

    Ive installed the latest update (5.9.15) but the manual send button is still missing. Can you post a screenshot where it’s supposed to be?

    I’ll go to your support channel, if I can find it.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @murklan,

    Could you please reach out to us on the Icegram support channel and share this thread link? I’ll share more details there and help you with debugging.

Viewing 10 replies - 1 through 10 (of 10 total)

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