Title: Can’t finalise integration
Last modified: September 30, 2023

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# Can’t finalise integration

 *  [geekea](https://wordpress.org/support/users/geekea/)
 * (@geekea)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/cant-finalise-integration/)
 * Hello,
 * I get the following error when trying to complete the setup woocommerce/klaviyo:
 * “Your Authentication credentials have expired or are invalid. Please restart 
   the integration process.”
 * We encountered an error while attempting to establish an integration between 
   WooCommerce and Klaviyo. To resolve, [please review the troubleshooting steps outlined in our Help Center](https://help.klaviyo.com/hc/en-us/articles/115005255808-How-to-Integrate-with-WooCommerce#troubleshooting7).
 * Details: Unable to access API with credentials specified.[](https://www.klaviyo.com/dashboard)
 * I am correctly logged in to my admin panel in woocommerce and to my Klaviyo account.
 * (Please note I can’t create a support ticket as my account is free and over 6
   month old)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * (@klaviyo)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/cant-finalise-integration/#post-17093790)
 * Hi there – Sorry to hear that you are hitting an error! Would you mind taking
   a look at this thread on our community forums (and the linked other threads) 
   to see if any of those help with your situation?
 * [https://community.klaviyo.com/integrations-and-reviews-39/woocommerce-integration-unable-to-access-api-with-credentials-specified-3036](https://community.klaviyo.com/integrations-and-reviews-39/woocommerce-integration-unable-to-access-api-with-credentials-specified-3036)
 * If none of those work, please share your **public** API key (you can follow this
   guide to find it: [https://help.klaviyo.com/hc/en-us/articles/115005062267](https://help.klaviyo.com/hc/en-us/articles/115005062267)).
   The public key is around 6 characters at the top of the screen. Thanks!
 *  Thread Starter [geekea](https://wordpress.org/support/users/geekea/)
 * (@geekea)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/cant-finalise-integration/#post-17094114)
 * Thank you for your quick reply!
 * I have tried following the instructions in the linked tickets, checked that the
   API had read/write privileges, tried deleting the plugin and revoking the keys
   before trying again. Sadly the issue persists.
 * My KA is WELyy4
 *  Plugin Author [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * (@klaviyo)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/cant-finalise-integration/#post-17094191)
 * Thanks for trying those things. Would you mind if I contact you at the email 
   address associated with your account (or feel free to supply another email address)?
 *  Thread Starter [geekea](https://wordpress.org/support/users/geekea/)
 * (@geekea)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/cant-finalise-integration/#post-17094341)
 * Please feel free to email me 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Can’t finalise integration’ is closed to new replies.

 * ![](https://ps.w.org/klaviyo/assets/icon-256x256.png?rev=2877261)
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 * 4 replies
 * 2 participants
 * Last reply from: [geekea](https://wordpress.org/support/users/geekea/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/cant-finalise-integration/#post-17094341)
 * Status: not resolved