Title: Can't export all emails
Last modified: August 31, 2016

---

# Can't export all emails

 *  Resolved [cbabrun](https://wordpress.org/support/users/cbabrun/)
 * (@cbabrun)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/)
 * I’ve got two problems (that may or may not be related)
 * 1) Your wiz-bang product doesn’t “require” people to double optin, though I have
   supposedly set it up to do so.
    2) My list is small and relatively new and I 
   am just now focusing on growing it for the first time. Out of 350 people who 
   have opted in, exporting only exports 147 of the people. Is this cuz your double
   optin doesn’t work? Or because something else in your program doesn’t work? Or
   am I just a frigging idiot who can’t figure your product out???
 * Thanks.
 * Chris
 * [https://wordpress.org/plugins/wysija-newsletters/](https://wordpress.org/plugins/wysija-newsletters/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [mohierf](https://wordpress.org/support/users/mohierf/)
 * (@mohierf)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005829)
 * Hello,
    I meet the same both problems: 1/ my users receive the registration mail
   but they never receive the confirmation mail. Hence I must set them manually 
   as confirmed …
 * 2/ When I try to export to an CSV file, I get a page with a 500 internal server
   error !
 * I am using WP 4.1.1 and MailPoet 4.6.19 …
 * Thanks, Fred
 *  Plugin Author [MailPoet](https://wordpress.org/support/users/mailpoet/)
 * (@mailpoet)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005843)
 * Hi!
 * MailPoet 2.7 is out, please update!
 * You can only export confirmed subscribers. If you’re having issues with people
   receiving the confirmation email, please try using a third party sending service.
   More details on how to set it up here:
    [https://support.mailpoet.com/knowledgebase/sendgrid/](https://support.mailpoet.com/knowledgebase/sendgrid/)
 *  Plugin Author [MailPoet](https://wordpress.org/support/users/mailpoet/)
 * (@mailpoet)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005844)
 * Also note that you will always have a certain amount of unconfirmed subscribers,
   we have about 30% 🙂
 * Good housekeeping is to clear them down each month.
 *  [mohierf](https://wordpress.org/support/users/mohierf/)
 * (@mohierf)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005848)
 * I understand your suggestion t ouse a third party mailer … but I have my own 
   server and I use sendmail. I do no understand why I should use a third-party 
   mail service … furthermore, I can send mails to my subscribers. Is is simply 
   the confirmation mail that is never sent !
 * Of course I will have unconfirmed … because nobody received a confirmation mail:/
 *  Plugin Author [MailPoet](https://wordpress.org/support/users/mailpoet/)
 * (@mailpoet)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005849)
 * Hi, they will be being sent, it’s probably that they’re getting spam trapped 
   or whatever by the receiving server because your IP could be blacklisted. Could
   you just sign up for the sending service and try doing the signup to see if you
   receive the confirmation email – that way we can eliminate that as the problem.
 * When we mentioned the 30% it’s just that we mean even WITH receiving the signup
   confirmation, some people just never confirm 🙂
 *  [mohierf](https://wordpress.org/support/users/mohierf/)
 * (@mohierf)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005876)
 * I am sur about this: they are not considered as spam … I checked that my email/
   server is not blacklisted. I will give a try to your solution of sending service…
   and keep informed about this solution.
 *  [mohierf](https://wordpress.org/support/users/mohierf/)
 * (@mohierf)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005990)
 * I made a test with a SendGrid account and everything is now ok … thanks!
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005995)
 * Always use [https://www.mail-tester.com/](https://www.mail-tester.com/) to test
   the Spam Score of your emails.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Can't export all emails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wysija-newsletters_ffddcc.svg)
 * [MailPoet Newsletters (Previous)](https://wordpress.org/plugins/wysija-newsletters/)
 * [Support Threads](https://wordpress.org/support/plugin/wysija-newsletters/)
 * [Active Topics](https://wordpress.org/support/plugin/wysija-newsletters/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wysija-newsletters/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wysija-newsletters/reviews/)

 * 8 replies
 * 4 participants
 * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/cant-export-all-emails/#post-7005995)
 * Status: resolved