Support » Fixing WordPress » Cant even load the wp-admin page to log in

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Hello,

    I am part of the Senior Tech Supervisors at SiteGround. I’d be happy to assist you – can you please provide me with your domain name or the ticket number that you have in our system, so I can check what has gone wrong:)

    Looking forward to your reply.

    Thread Starter lawrencemichell

    (@lawrencemichell)

    Hi Ivan,

    Thanks for getting in touch.

    The domain with issues is; martialartsrecovery.com.au

    As an update I have managed to get back to the WP login page with the cookies error.

    I have also amended changes I had previously made to the hosts file while I was developing the new theme. This change has not affected anything so far.

    I believe the issue may have something to do with the ‘multisite’/WPMU I was using while customising the new template.

    I have read that inserting the following code into the config.php may help although I haven’t tried this yet;

    define(‘ADMIN_COOKIE_PATH’,’/’);
    define(‘COOKIE_DOMAIN’,”);
    define(‘COOKIEPATH’,”);
    define(‘SITECOOKIEPATH’,”);

    Siteground tickets reference;
    1891777
    1893224

    I look forward to hearing your thoughts.
    Thanks

    Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Seems like your multisite configuration was not quite correct. Can you please try to log in now and let me know if the issue persists?

    Thread Starter lawrencemichell

    (@lawrencemichell)

    Thanks Ivan, I can now access WP admin dashboard.

    Really appreciate the help.

    Siteground help remains 5 star 🙂

    Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    You’re welcome, I’m happy to help.

    Just in case, I will update ticket: 1893224 with the specific information and what i’ve done, so you can be aware of the changes I’ve made:)

Viewing 5 replies - 1 through 5 (of 5 total)
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