Support » Everything else WordPress » Can’t enter password on admin log in page

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  • Vlad T

    (@vladytimy)

    Hi, @evecaro

    This article lists seven ways to reset your website’s password. Any one of them will work and do the job.

    Resetting Your Password


    Find the one that’s right for you and use that. I personally find this and this to be the easiest ones.

    Hope this helps,
    Kind regards!

    Thread Starter evecaro

    (@evecaro)

    Thank you Vlad but the issue is with the entry field for the password, I can’t enter anything at all or even click on it. I can only enter my username. I know my password so I don’t need to reset it.

    Vlad T

    (@vladytimy)

    Oh, it must be a login plugin you have, most probably JetPack, since it lets you login with WordPress.com account as well.

    Try manually deactivating your plugins using one of the two methods listed below, without any Dashboard access required.
    (also described here). If that resolves the issue, reactivate each one individually until you find the cause.

    1. Reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

    • Navigate to the wp-contents folder
    • Rename the folder plugins in it to plugins.hold
    • Go to Dashboard > Plugins and you’ll see all “missing” plugins have been disabled.
    • Then, rename plugins.hold back to plugins and activate in Dashboard > Plugins all the plugins except the one causing troubles

    2. Use phpMyAdmin to deactivate all plugins.

    • In the table wp_options, under the option_name column find the active_plugins field. (Note: The table prefix of wp_ may be different if you changed it when installing)
    • On this row, change the option_value field to: a:0:{}. Save the changes and this will deactivate all plugins.
    • Then from Dashboard > Plugins you need to reactivate all plugins, except the one causing you troubles

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Alternatively (if you have JetPack) or any other login related plugin, you contact them, but the solution will still be the same – first, deactivate whatever that plugin is.

    Hope this helps,
    Kind regards!

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