Title: Can’t enter API
Last modified: December 29, 2016

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# Can’t enter API

 *  Resolved [DrDCurtiss](https://wordpress.org/support/users/drdcurtiss/)
 * (@drdcurtiss)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cant-enter-api/)
 * I installed the plugin. When I enter my MailChimp API and hit “save all changes”
   I am redirected to a page [http://www.dyslexicandunstoppable.com/wp-admin/options.php](http://www.dyslexicandunstoppable.com/wp-admin/options.php)
   which is a blank screen. What am I doing wrong?
    -  This topic was modified 9 years, 4 months ago by [DrDCurtiss](https://wordpress.org/support/users/drdcurtiss/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * (@mcsupport)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cant-enter-api/#post-8604115)
 * Hi [@drdcurtiss](https://wordpress.org/support/users/drdcurtiss/),
 * Sorry to hear you’re having some issues getting going with the plugin. I’d like
   to collect some additional details to ensure we’re all on the same page. Please
   get back in touch with the following at your earliest convenience:
    – WordPress
   version used – PHP version being used – MailChimp for WooCommerce plugin version–
   The name of the theme being used on the site? – A list of other plugins currently
   installed on the site? – Is any error being displayed in your php logs after 
   attempting to save the API key in the plugin settings?
 * Another user, Anders, had a similar situation occur on their site – [https://wordpress.org/support/topic/white-screen-upon-entering-api-key/#post-8481701](https://wordpress.org/support/topic/white-screen-upon-entering-api-key/#post-8481701)
   when their site was in a debug mode. Is that the case with your site by any chance?
 * Looking forward to hearing back!
 * Jasper
 *  [plejsq](https://wordpress.org/support/users/plejsq/)
 * (@plejsq)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cant-enter-api/#post-8606212)
 * Same issue here
 * After putting API
 *     ```
       Fatal error: Uncaught exception 'MailChimp_WooCommerce_ServerError' in /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php:1005 Stack trace: #0 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php(844): MailChimp_WooCommerce_MailChimpApi->processCurlResponse(Resource id #691) #1 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php(75): MailChimp_WooCommerce_MailChimpApi->get('/') #2 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/admin/class-mailchimp-woocommerce-admin.php(275): MailChimp_WooCommerce_MailChimpApi->ping(true) #3 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/admin/class-mailchimp-woocommerce-admin.php(230): MailChimp_Woocommerce_Admin->validatePostApiKey(Array) #4 [internal function]: MailChimp_Woocommerce_Admin->validate(Array) #5 /home/escape90/public_html/wp-includes/class-wp-hook.php(300) in /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php on line 1005
       ```
   
 *  [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * (@mcsupport)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cant-enter-api/#post-8609269)
 * Hi there [@plejsq](https://wordpress.org/support/users/plejsq/),
 * Thanks for joining the thread. Do you mind replying back here with that same 
   requested information so we can take a closer look?
 * To summarize, we would like to know the following:
 * – WordPress version used
    – PHP version being used – MailChimp for WooCommerce
   plugin version – The name of the theme being used on the site? – A list of other
   plugins currently installed on the site? – Is any error being displayed in your
   php logs after attempting to save the API key in the plugin settings?
 * Thanks!
 * Pearl
 *  [armanafghani](https://wordpress.org/support/users/armanafghani/)
 * (@armanafghani)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/cant-enter-api/#post-8743968)
 * I am also having this same issue. Was it ever resolved?
 *  [plejsq](https://wordpress.org/support/users/plejsq/)
 * (@plejsq)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/cant-enter-api/#post-8744032)
 * yes. I have had discussion on mailchimp tech service and they solved it.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t enter API’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [plejsq](https://wordpress.org/support/users/plejsq/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/cant-enter-api/#post-8744032)
 * Status: resolved