Could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Plugin Support
Bruce (a11n)
(@bruceallen)
Happiness Engineer
Hi @spembleton
I took a look and our requests to XMLRPC are timing out. Can you ask your host if there are any server settings or security measures that would cause requests to XMLRPC to time out?
Jetpack and mobile apps require unlimited access to XMLRPC, and the host may be able to whitelist by IP or user agent. For example, the IPS provided here
https://jetpack.com/support/hosting-faq/.
I have contacted my host (GoDaddy) and they do not see any problem. Furthermore, since this problem only occurs on 1 of my 2 websites, they do not feel that it is a hosting issue.
Hi @spembleton
This seems odd as I initially thought you were editing your pages through the mobile app, but upon checking again, I can see that you must be editing the pages through your WordPress Admin dashboard.
From the error, it seems that there’s an issue happening with the HTTP 2 protocol. Can you share more specific information about which browser you’re currently using and the version?
We would also appreciate it if you came back with the server logs, specifically those that were taken when the error happened.
As told previously, if you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Best,
I don’t think I have a problem continuing to converse on this forum. Nothing really private on my site. Do you prefer, or do think it is more prudent to go private?
Regarding the logs, I have 2 files in my log folder: cheapjumprings-ssl_log-Oct-2021.gz and cheapjumprings.com-Oct-2021.gz Do you want to see both, and what is the best way to get them to you?
Regarding the browsers, I primarily I use Google Chrome Version 94.0.4606.71 (Official Build) (64-bit),but I have also checked it with Microsoft Edge Version 94.0.992.38 (Official build) (64-bit) – I get the same error and Firefox 92.0.1 (64-bit) – here I get a different error “Secure Connection failed”
Two additional bits of information:
When I go to a store page, and select Edit Categories from the menu bar on the admin page, all works fine
Additionally, I have 2 websites . The other is http://www.pembletonHRConsulting.com which is also WordPress hosted on GoDaddy, which works fine. This one is NOT a WooCommerce site, but it does have Jetpack installed.
@spembleton
We do prefer that you send the logs information via our Support. This way, you can attach the log files and screenshots with the issue directly.
Mal-intentioned people could use the files to investigate your sites, and it is not secure.
Thank you.
Let me know if you have any questions.
My best regards,
Michelle P.
I hope I am not becoming high maintenance, but I am not real familiar with this process. How do I “send the logs via our support”
Plugin Support
Bruce (a11n)
(@bruceallen)
Happiness Engineer
Hi @spembleton
First, could you contact us via this contact form and mention this thread?
Then when we respond via email, you will be able to attach the logs so we can see them.
> ERR_HTTP2_PROTOCOL_ERROR
I see that this site http://www.cheapjumprings.com is hosted with GoDaddy, and we’ve seen quite a few reports of this error happening on sites hosted with GoDaddy.
I see suggestions for fixing this in this support forum thread:
https://wordpress.org/support/topic/woocommerce-causing-err_http2_protocol_error-2/#post-14909491
You may want to reach out to the support team of your hosting service provider for assistance with the implementation of the fix suggested in the comments (the edit of the .htaccess file):
> # BEGIN Line too long fix
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
# END Line too long fix
https://godaddy.com/help/contact-us
I hope this helps!
Thanks for sharing @grigaswp 🙂
