Support » Plugin: Bold Page Builder » Can’t edit Image widget in Bold Builder

  • Resolved marcolugli

    (@marcolugli)


    Hi,

    the Image container in Bold Builder doesn’t let me choose or change the image.
    The only way to show an image with it is writing the code switching the editor to text mode.

    [bt_image image=”1677″ caption_text=”” caption_title=”” show_titles=”no” size=”” shape=”square” url=”” target=”_self” el_class=”” el_style=”width: 200px; margin-top: 20px;”][/bt_image]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author boldthemes

    (@boldthemes)

    Hi @marcolugli,

    Thanks for using our page builder.

    Please let us know if the following shortcode helps:

    [bt_bb_image image="1677" size="full" image_height="" shape="square" align="inherit" caption="" url="" target="_self" hover_style="simple" content_display="always" content_background_color="" content_background_opacity="" content_align="middle" responsive="" publish_datetime="" expiry_datetime="" el_id="" el_class="" el_style="width: 200px; margin-top: 20px;"][/bt_bb_image]

    If the issue still persists, please send us via email (info@bold-themes.com) your site URL with WP login credentials.

    I’m sorry for my english. Maybe I did not explain myself.
    The code I wrote in this post works, but I had to write it in order to make the Image widget work.
    I don’t know how to attach an image here, but if i could you’ll see the visual composer with a “INNER ROW” and an “Image” widget inside it.
    While I can edit almost every widget, I can’t edit the Image widget because the edit icon is not available.
    It’s not possible to open the window where I can select the image to be shown.
    The only way I found to solve the problem was to write the code.

    Plugin Author boldthemes

    (@boldthemes)

    Hi @marcolugli,

    Could you please explain us what happens when you remove your shortcode and start from the beginning – adding a new Image element from BB elements list?

    The mentioned behaviour from your message is the one with unvalid Image shortcode. Please
    let us know if the issue continues after choosing the Image element from elements list.

    From the beginning:
    I Add a SECTION, A ROW, A COLUMN and finally an IMAGE.
    If I pass the pointer of the mouse on the IMAGE element, an horizontal list of icons appears. This list does not contain the EDIT ICON !!!
    This is the problem. Without this icon I cannot access the window where I can choose the image to be shown.
    In order to solve the problem, I switched to the normal text editor and completed the code as I write in my first post.
    But the problem is not in the code, I hope you understand, but in the IMAGE ELEMENT interface.

    Plugin Author boldthemes

    (@boldthemes)

    Hi @marcolugli,

    Please send us your WP login credentials on support@bold-themes.com, so that we could have a closer look. Thanks in advance.

    Plugin Author boldthemes

    (@boldthemes)

    Hi @marcolugli,

    Thanks for sending us email with your credentials.

    Since you are using our premium theme, please make sure to submit support ticket. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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