• kwbridge

    (@kwbridge)


    Hi,

    When I login as a member I can’t save the profile when I edit it – nothing happens when I click the update profile button. I tried deactivating all plugins except for Ultimate Member and that didn’t make a difference. I also switched to the default theme and that didn’t correct the problem either.

    The member profiles are set to be edited by the members.

    I also have the profiles set to be viewed by other members but when I login as a member and select another profile, I am redirected to the homepage.

    I can provide access but would prefer send the login privately.

    http://cblpro.org/dev/

Viewing 12 replies - 1 through 12 (of 12 total)
  • borisv

    (@borisv)

    It seems that you are reporting 2 issues.

    #1 Do you have required rules set in place in your fields manager profile form?
    #2 Do you have the user role selected to view profiles in user roles?

    nivlxx

    (@nivlxx)

    i cant edit my profiles too, not as member and not as admin.

    in this link you can see how it looks like when i want to edit profile.
    http://www.fotos-hochladen.net/view/editprofilev02pc8sxrm.png

    borisv

    (@borisv)

    Do you see the shortcode corresponding to the profile form in Admin panel => Pages => User?

    nivlxx

    (@nivlxx)

    borisv

    (@borisv)

    Yes. Make sure that page is selected in Admin panel -> Ultimate Members => Set Up => User page.

    • This reply was modified 4 years ago by borisv.
    nivlxx

    (@nivlxx)

    yes it is

    borisv

    (@borisv)

    Did you also do the conflict test like she did (the OP)?

    kwbridge

    (@kwbridge)

    #1 Yes – I had some required fields. I removed all of the requirements and I still can’t update the profile. This made me wonder if there was another field issue so I made another form with only the City field and it’s not required. I still can’t edit the City and save the profile when logged in as that user or as admin.

    #2 Yes – the Member user role is set to view other member profiles.

    Thank you

    nivlxx

    (@nivlxx)

    i deactivated all plugins and changed the them to twenty sixteen. but i still cant do anything.
    i tried to reinstall the plugin, but still the same

    • This reply was modified 4 years ago by nivlxx.
    borisv

    (@borisv)

    If you made a fresh UM reinstall, switched to Twenty Sixteen, deactivated all plugins and still have that empty profile page problem, then you must be in a shared environment that has a problem server side.

    Some host providers also provide assistance since most of the time it’s because of their server tools or settings that a plugin like UM fails to work.

    Remember, thousands of users running UM can’t be wrong.

    kwbridge

    (@kwbridge)

    Deleting Ultimate Member and then reinstalling and importing the data has corrected both problems I was having. There a couple of display issues that need to be corrected but nothing major.

    Since doing this, however, there is a new issue.

    1. When I add a search to the member directory only the default fields are available? How do I make the custom fields available again too? I didn’t find anything in the settings.

    This is in a testing area so it’s not impacting the live site. Since I will need to do this on the live site as well, I want to be sure the custom fields are available in the search.

    Thanks!

    borisv

    (@borisv)

    1. When I add a search to the member directory only the default fields are available? How do I make the custom fields available again too? I didn’t find anything in the settings.

    Did you export your member directory settings and import it as indicated?

    This is in a testing area so it’s not impacting the live site. Since I will need to do this on the live site as well, I want to be sure the custom fields are available in the search.

    You need to set the live site under maintenance, save all MySql files just in case and also export all settings. It’s not impossible to resolve unknown issues, like you did, just by dropping off the old SQL tables replacing them with the new ones (containing the newly installed UM plugin files), then import back all your settings via Admin -> Tools.

    This is the tricky part, so good luck to you.

Viewing 12 replies - 1 through 12 (of 12 total)
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