Support » Plugin: Pixel Caffeine » Cant Disconnect FB account

  • Resolved goosept

    (@goosept)


    Hello

    A previous social manager added pixel caffeine to my website and used her account to connect.

    No I created a new pixel, but I can’t login with my account. Her logging glued!

    Check screenshot
    https://imgur.com/a/p0Hgd

    Thank you

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    I don’t understand very well the problem. Have you tried to disconnect? Do you have problems to disconnect the account? If so, could you please explain in details what kind of problems you have by disconnecting?

    Also, have you tried to click the button “Reset Facebook Connection” inside the box “Advanced Settings” of the General settings page?

    Let me know,
    Thanks.

    Thread Starter goosept

    (@goosept)

    Hello…

    I want to disconnect the one FB profile (the one covered with the black) and connect a different profile.

    Example: Jonh connected Pixel Caffeine to FB using his profile. No John don’t work anymore with us. David is the one in charge. He wants to use his own profile.

    David wants to disconnect the John account and reconnect with his account.

    Disconnect don’t work. Already tried “Reset FB Connection”. Deleted plugin, download again, activate. Also didn’t worked.

    Thnak You

    Thread Starter goosept

    (@goosept)

    Thread Starter goosept

    (@goosept)

    SOLVED!

    For future users with same problem:

    If you are using SiteGround Plugin for cache, PURGE ALL CACHE.

    SG Optimiser cakes the FB user account.

    Thank You!

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Great! Glad you solved and thanks for sharing the solution! 🙂

    helo, i’ve the same problem. I’ve already test this solution but it doesn’t work for me.
    I’m also hosted by siteground and using SG Optimiser to caching my site but i think this is not the problem because i’ve purged my cache and completly disabled the plugin but nothing is changed.
    If i click on disconnect a confirm popup appears but when i click YES nothing happens. The popup remain on the screen and i need to click NO button or the X button in upper rirght corner. If i click edit nothing appears, only the “gray screen”.
    I’ve already removed and reinstalled the plugin but it doesnt still working

    how can i “hard remove” the plugin settings ? it’s not a problem to manage database or code

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    have you tried to click the button “Reset Facebook Connection” inside the box “Advanced Settings” of the General settings page?

    Thread Starter goosept

    (@goosept)

    Hi Snozeer.

    Try to disable SG optimiser and put Cloudflare in dev mode.

    @goosept thanks for your reply but unfortunatly it still doesn’t work 🙁
    i’ve set the caching level to base, cleaned the cloudflare cache and activated the dev mode.
    I don’t understand what the problem could be. The last idea is to disable cloudflare and try but i’m using ssl and to activate it with cloudflare i had to wait a few days and now i can’t.
    what do you think about ?

    thanks for you help !

    Plugin Author Antonino Scarfì

    (@antoscarface)

    It seems a caching problem. I’d try to contact hosting support in order to make the cache works for you or at least deactivate it for the admin side.

Viewing 10 replies - 1 through 10 (of 10 total)
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