Support » Plugin: Wordfence Security - Firewall & Malware Scan » Can’t delete file

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  • Hey @thrandor,

    Since it a cache file it could mean that the file has already been removed. You can use FTP/SSH or any file manager your web host provides to see if the file actually exists on the server. If it does, it may instead be a permissions issue. You can then try removing the file via FTP instead. If that also fails, you may have to reach out to your web host for assistance in removing the files.

    Please let me know what you find.

    Thanks,

    Gerroald

    Thread Starter Fredrik Hed

    (@thrandor)

    Thanks @wfgerald

    It works through PLesk at my web host, however I can’t find all the files. It was supposed to be six files according to the most recent email of this morning, but I could only find two to delete.

    Will give it another try tomorrow.

    Hey @thrandor,

    I was just checking in to see how it went today.

    Thanks,

    Gerroald

    Thread Starter Fredrik Hed

    (@thrandor)

    Today I manages to delete one file. According to WF I have one more file – but I can’t see it in Plesk at my web provider.

    Hey @thrandor,

    If it was a cache file it might be gone. Can you share the path of the file?

    Thanks,

    Gerroald

    Thread Starter Fredrik Hed

    (@thrandor)

    Path: wp-content/wphb-cache/cache/www.fragaapotekaren.se/biverkning/hur-farligt-for-levern-ar-50-mg-valdoxan-per-dag/3903df448f5c64f0c9c53e4880d4dbd2.html

    It’s a Q&A site about medicines. I’m a registered pharmacist so I am allowed by law to answer questions about medicines. Both posts in the image below (link) contains names of medicines (Valdoxan & Alvedon) so that might be the reason for Wordfence to react om these.

    Image: https://www.dropbox.com/s/balp8zh33y94qkx/screenshot%20%202020-02-15%20kl.%2012.56.09.png?dl=0

    Thanks for your help 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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