Support » Plugin: WooCommerce Payments » Can’t delete created Stripe account

  • Resolved CHILIEV

    (@chiliev)


    Hi.
    I use Stripe and WooCommerce, but during setup I choose wrong country.
    Now the country field is locked and can’t delete automatically generated Stripe account. How I can start over the process?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @chiliev,

    You are posting in the WooCommerce Payments forum about the Stripe account. Could you confirm if you are referring to the WooCommerce Payments account and not the Stripe account?

    I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Thread Starter CHILIEV

    (@chiliev)

    Hi, @simplysaru.
    Yes, it’s WooCommerce account, automatically created in Stripe with name WooCommerce Payments.

    Here is the link with the system report.

    Thanks in advance for your cooperation.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @chiliev,

    Thanks for the confirmation and the status report.

    We will need the email account associated with the WooCommerce Payments account. I have reached out to you via the email you sent us earlier about account deletion to get these detail.

    Once we get your email and additional details there, we will help you with the deletion.

    Thread Starter CHILIEV

    (@chiliev)

    Thanks a lot, @simplysaru.
    I just send the information.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @chiliev,

    We have deleted your account and contacted you via email. We will mark this thread resolved now.

    Thread Starter CHILIEV

    (@chiliev)

    Great!
    Thanks for your help.

Viewing 6 replies - 1 through 6 (of 6 total)
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