Title: Can’t deactivate properly
Last modified: June 1, 2019

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# Can’t deactivate properly

 *  Resolved [mcarman](https://wordpress.org/support/users/mcarman/)
 * (@mcarman)
 * [7 years ago](https://wordpress.org/support/topic/cant-deactivate-properly/)
 * I installed this plugin to try it out and first thing I did was go to the media
   area of wordpress. All images were gone (not displaying).
 * I decided to play it safe and deactivate the plugin to make sure the images were
   not lost. I could not deactivate it.
 * When I click deactivate the page gets a dark overlay with nothing else on it.
   If I click anywhere in the page the dark overlay goes away. No way to deactivate.
 * I had to go into file manager and rename the plugin folder. My images were displayed
   again in the media area and the plugin showed as deactivated. I since deleted
   it.
 * I have read other posts saying they had their images disappear and it seems like
   it causes wordpress to no longer be able to locate the images even though they
   may still be on the server. I am not convinced it is safe to use. It’s sad because
   it looks quite nice but I am not willing to risk losing all my images because
   its not working correctly.
 * Has anyone else encountered this issue? Surely it cant be normal behavior. I 
   am using default wordpress theme 2017. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Ninja Team](https://wordpress.org/support/users/ninjateam/)
 * (@ninjateam)
 * [7 years ago](https://wordpress.org/support/topic/cant-deactivate-properly/#post-11603148)
 * Hi [@mcarman](https://wordpress.org/support/users/mcarman/)
 * Please update to FileBird version 2.1, it should be work as well.
 * Please let me know if you have any questions,
    Tommy
 *  Thread Starter [mcarman](https://wordpress.org/support/users/mcarman/)
 * (@mcarman)
 * [7 years ago](https://wordpress.org/support/topic/cant-deactivate-properly/#post-11605957)
 * Thank you for your reply. Before I try version 2.1 I would like to know if the
   plugin will uninstall cleanly? Meaning, if the plugin is removed will all media
   remain in the wordpress media area as it was before the plugin was installed?
   This is very important to know.
 * Thanks.
 *  Plugin Author [Ninja Team](https://wordpress.org/support/users/ninjateam/)
 * (@ninjateam)
 * [7 years ago](https://wordpress.org/support/topic/cant-deactivate-properly/#post-11606834)
 * Hi,
 * That’s right. If the plugin is removed, all media remain in the WP media area
   as it was before the plugin was installed.
 * Please let me know if there is anything else we can ever help you with.
 * Kelly
 *  [brandcraftde](https://wordpress.org/support/users/brandcraftde/)
 * (@brandcraftde)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cant-deactivate-properly/#post-12148049)
 * [@mcarman](https://wordpress.org/support/users/mcarman/): [@ninjateam](https://wordpress.org/support/users/ninjateam/)
   Same problem is here!
    Have you found a way to solve the problem with the deinstallation?
   Ok, it’s 5 month ago. We installed WP 5.3 and had a lot of trouble with the Media
   Library Folders plugin. Because we could not update directly to version 3.5, 
   we wanted to delete it – see above for our problem… Thx for your support
 *  Plugin Author [Ninja Team](https://wordpress.org/support/users/ninjateam/)
 * (@ninjateam)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cant-deactivate-properly/#post-12149337)
 * Hi [@brandcraftde](https://wordpress.org/support/users/brandcraftde/) ,
 * It seems a JS conflict appears on your site.
 * Please try deactivate all plugins except FileBird and change theme to default
   WP theme, then you can deactivate FileBird.
 * Or you can open FTP and change our FileBird folder name.
 * Let me know if those solutions help. And if possible, please send us the theme
   and list of plugins you are using.
 * Best regards,
    Kelly
    -  This reply was modified 6 years, 6 months ago by [Ninja Team](https://wordpress.org/support/users/ninjateam/).
 *  [brandcraftde](https://wordpress.org/support/users/brandcraftde/)
 * (@brandcraftde)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cant-deactivate-properly/#post-12150414)
 * [@ninjateam](https://wordpress.org/support/users/ninjateam/)
    Hi Kelly, thx for
   your reply. I chose the FTP-Solution 🙂 I changed folder name and it was possible
   to delete. The other one failed (sorry). Now we can try to install the updated
   version of MLF
 * Thanx a lot and best regards
    Andreas

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Can’t deactivate properly’ is closed to new replies.

 * ![](https://ps.w.org/filebird/assets/icon-128x128.gif?rev=2299145)
 * [FileBird - WordPress Media Library Folders & File Manager](https://wordpress.org/plugins/filebird/)
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 * 6 replies
 * 2 participants
 * Last reply from: [brandcraftde](https://wordpress.org/support/users/brandcraftde/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/cant-deactivate-properly/#post-12150414)
 * Status: resolved