Title: Cant De activate a plugin Last modified: August 30, 2016 --- # Cant De activate a plugin * [usearchme](https://wordpress.org/support/users/usearchme/) * (@usearchme) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/) * Hi guys * I have had no problems at all with wordpress but I installed ultimate social media icons, and now it wont let me de activate it. * I goto the admin and de activate it and it shows as not active however when I go back to my pages the icons are still there and the code is still in my pages. * I did think of deleting the plugin but wasn’t sure if that would leave me with errors on the page, so decided against it. * I can de activate the other plugins fine just this one. * Where should I start ? to try to fix this ? * Jj Viewing 7 replies - 1 through 7 (of 7 total) * [Josh](https://wordpress.org/support/users/josh401/) * (@josh401) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344487) * Perhaps you need to clear/refresh your browser cache after deactivating the plugin? * [cnc137](https://wordpress.org/support/users/cnc137/) * (@cnc137) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344508) * You should be able to delete the plugin’s directory via FTP by navigating to the “wp-content/plugins” directory using an FTP program like FileZilla ([https://filezilla-project.org/](https://filezilla-project.org/)) and remove the plugin’s folder. If a plugin is no longer available WordPress should no longer look for it and everything should be back to how your site was before you installed it. * Deleting the plugin via the WordPress Dashboard may also work, but if it doesn’t deactivate correctly I would be worried that deleting it via the dashboard may also not work as expected. * The “[Managing Plugins](https://codex.wordpress.org/Managing_Plugins)” page in the WordPress Codex may also give you more ideas on how to resolve this problem. * Thread Starter [usearchme](https://wordpress.org/support/users/usearchme/) * (@usearchme) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344512) * Thanks its defo not just my cache as tried it on the incognito window and its still there. * Hmmm yes I could try deleting it, however ive de activated it, and the code is still in the page, wont it give errors on the page where that code is still in my wordpress pages ? if I just delete the plugin ? * [cnc137](https://wordpress.org/support/users/cnc137/) * (@cnc137) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344523) * I would think that the plugin is still running and inserting the code in the pages even though you have it deactivated. I surely hope the plugin didn’t edit your page templates directly and insert its code. If it did that, then you will need to manually remove the code from the page templates of your theme (index. php, page.php, single.php, etc.) or restore the page templates from a backup to removed the code. * Usually plugins insert their code into the page on the fly when the person visiting the site requests the web page. They shouldn’t permanently add their code into your theme’s template files. * I know you mentioned web browser cache above, but do you by any chance have the WP Super Cache or W3 Total Cache plugin running on your website? If yes, the you need to clear their cache via their area under the WordPress Dashboard to remove the plugins code from the pages being server to people. I am guessing you are not using something like a CDN (content delivery network), but if you are, then you may need to clear that services cache also to clear up this problem. * I am guessing the solution to this problem is to remove the plugin via FTP. If something goes wrong, then you should be able to add the plugin again via FTP by uploading its directory to the “wp-content/plugins” directory and everything should be back again, but unfortunately you will still be stuck with its code in your theme templates. * I guess another option would be to delete your theme’s directory under “wp-content/ themes” after making a backup and upload a fresh copy of it and see if that clears things up if nothing else works. * Thread Starter [usearchme](https://wordpress.org/support/users/usearchme/) * (@usearchme) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344547) * ahhhh * I do use the super cache, and didn’t think to clear that cache too, I am guessing this is the issue. * Will post back when ive tried it * many thanks for that 🙂 * JJ * Thread Starter [usearchme](https://wordpress.org/support/users/usearchme/) * (@usearchme) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344620) * That super cache was the problem and disabled it was causing too many issues * thanks for help fixing this * Jj * [cnc137](https://wordpress.org/support/users/cnc137/) * (@cnc137) * [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344634) * Cool! Glad it was a simple fix after figuring out the cause. 🙂 Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Cant De activate a plugin’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 7 replies * 3 participants * Last reply from: [cnc137](https://wordpress.org/support/users/cnc137/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/cant-de-activate-a-plugin/#post-6344634) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics