Title: Can’t create labels
Last modified: May 16, 2022

---

# Can’t create labels

 *  [raniaatef](https://wordpress.org/support/users/raniaatef/)
 * (@raniaatef)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/cant-create-labels/)
 * I can’t create labels and this is the error i get when i press on generate labels
   ”
   SOAP-ERROR: Encoding: object has no ‘accountOwner’ property “

Viewing 1 replies (of 1 total)

 *  [dhlsupport_yago](https://wordpress.org/support/users/shevasa/)
 * (@shevasa)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/cant-create-labels/#post-15655671)
 * [@raniaatef](https://wordpress.org/support/users/raniaatef/) hi!
 * Are you using COD for the order you are trying to create a label for?
    This error
   usually shows that bank details in the settings are not set up, so please double-
   check that you have your bank details filled in correctly!
 * If that does not help, please let me know!
 * Best,
    Ilya

Viewing 1 replies (of 1 total)

The topic ‘Can’t create labels’ is closed to new replies.

 * ![](https://ps.w.org/dhl-for-woocommerce/assets/icon.svg?rev=1777040)
 * [DHL Shipping Germany for WooCommerce](https://wordpress.org/plugins/dhl-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/dhl-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/dhl-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dhl-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dhl-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [dhlsupport_yago](https://wordpress.org/support/users/shevasa/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/cant-create-labels/#post-15655671)
 * Status: not resolved