Hi Chris, of course you can cancel it, quite easily in fact, however let’s first clarify why you say you couldn’t get hold of us (we offer very good support). When did you first reach out to us, and how?
Tried through email, when we signed up this was a one time thing, we didn’t know if we wanted to keep this. We are phasing this product out, don’t have never used support, don’t need the updates. And how do you cancel it, can’t seem to find that.