I’m also having this issue with the Google Drive extension with multiple emails.
The error from Google is:
“This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.”
I thought I was the only one who had this problem.
https://prnt.sc/1UFn3P4Ixa1p
Plugin Author
Yani
(@yaniiliev)
We are waiting on Google to complete their review of the Google App. In the meantime, you can contact our customer support for assistance: https://servmask.com/contact-support
where it will be announced?
I have the same problem. A status report would be a good gesture towards paying customers!
Having same issue. How long will it take to solve the problem?
Plugin Author
Yani
(@yaniiliev)
Yes, please write to support here: https://servmask.com/contact-support
They will send you up to date information and will let you know when the issue is resolved and the workaround for now.
Hi, this still blocked… can you Help me please?
As a paying customer, I find the ignorance of this problem of the company an impertinence!
Why can’t you publish the status of the development here? Why does everyone have to contact support individually instead?
Plugin Author
Yani
(@yaniiliev)
@tperke
I understand your frustration, and I’m sorry for any inconvenience caused. Support for premium products is not handled on WordPress forums as per forum guidelines: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products.
Please reach out to our support team via: https://servmask.com/contact-support and they’ll be happy to assist you.
Plugin Author
Yani
(@yaniiliev)
This issue has been resolved. If there are any issues, please reach out to https://servmask.com/contact-support
@yaniiliev I had to come here to get an update on this issue. I understand that you cannot support paying customers via this forum; however, don’t you think its a bit of an issue if your paying customers have to come here to find out what’s going on? I have been asking since July 25 for an update. I sent six separate requests and no one responded.
Plugin Author
Yani
(@yaniiliev)
@coingroup
I understand your frustration, and I sincerely apologize for the experience you’ve had. I want to clarify that the issue you mentioned was resolved about a week ago, so all instances using the product should now be working correctly.
Regarding your concern about not receiving a response, we do reply to all support requests. If you haven’t received a reply, it’s possible that our emails may not have reached you due to an issue with your email provider or spam filters. I recommend checking your spam or junk folder, and if you still don’t see any responses, please contact us again using this form: https://servmask.com/contact-support
@yaniiliev Thank you for your response. There’s no issue with my email provider or spam filters. I submitted the inquiries via this link: https://servmask.com/contact-support. There was even an email thread with support that I responded to twice requesting an update; however, I never got a response.
Thanks for letting me know that the issue has been resolved. Have a nice day!
