Support » Plugin: 10WebSocial » Can’t connect to Instagram account

  • Resolved martejohansen



    I can’t connect to Instagram by using the ‘Sing in with Instagram’-button. I log in and grant access to web-dorado wp newsfeed, but nothing happens.

    I have tried to add access token manually, but that does not work either. I get a message saying that the access token has expired even though I just created it.

    What could be wrong?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Tigran Nazaryan


    hi @martejohansen
    it seems that there is a new bug in Instagram. Is your Instagram’s language other than English? If so, it might happen than when you click authorize button and try to connect the plugin to your Instagram account, it fails.

    Authorize login error

    If so please try to change your Instagram Language to English and connect the plugin.
    Did this resolve the problem ?

    Im have ing a similar problem but my IG account is set to English as i am English.

    I keep getting a message saying ” (#100) The Parameter user_id is required” but the plugin is already linked to my account no probs and has the token code and account name.

    Please can someone help or Im going to have to delete this plugin as ive been having nothing but probs with it since end of last year!

    Plugin Contributor Tigran Nazaryan


    hi @alex-harris ,

    do you have this error on frontend ?
    if so can you give the URL of the page ?

    Otherwise, what request is being made to Instagram API so that this error appears?

Viewing 3 replies - 1 through 3 (of 3 total)
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