Support » Plugin: Google Listings & Ads » can’t connect to google ads account

  • Resolved ngthanhdo

    (@ngthanhdo)


    this problem only happened for the last few days, everything was fine before.
    I have checked all email accounts, tried disconnecting and reconnecting, followed many instructions on the forum but still no solution.
    it always shows account 0

    View post on imgur.com

    2022-12-09T06:34:20+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::get_account_details {
        "message": "The caller does not have permission",
        "code": 7,
        "status": "PERMISSION_DENIED",
        "details": [
            {
                "@type": "type.googleapis.com\/google.ads.googleads.v11.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "authorizationError": "CUSTOMER_NOT_ENABLED"
                        },
                        "message": "The customer account can't be accessed because it is not yet enabled or has been deactivated."
                    }
                ],
                "requestId": "i9Z4fIQJO5JZdY88PGbhsA"
            }
        ]
    }
    
    • This topic was modified 1 year, 2 months ago by ngthanhdo.
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Viewing 8 replies - 1 through 8 (of 8 total)
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