Support » Plugin: UpdraftPlus WordPress Backup Plugin » Can’t connect to Dropbox

  • Resolved chrissmit

    (@chrissmit)


    Hi,

    Using the Updraft plugin and trying to connect it to my Dropbox account fails no matter what I do.
    I’ve deleted and reinstalled the plugin
    Wiped the settings
    Logged in and out of my Dropbox account (I have plenty of space)

    This is the message I keep on getting: “No Dropbox Code found, will try to get one now – need to reauthenticate this site with Dropbox (if this fails, then you can also try wiping your settings from the Expert Settings section)”

    Any suggestions?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    When attempting to authenticate with Dropbox, you should be taken to a page on auth.updraftplus.com.
    On that page, do you see any failure or error messages?

    Getting the same error

    An error (invalid_grant) occurred in trying to connect with Dropbox.

    Error details: code has already been used

    Press the button below to return to your UpdraftPlus settings on the site ://.

    The button will take you to: http&error=invalid_grant&error_description=code+has+already+been+used

    Plugin Author David Anderson

    (@davidanderson)

    @brelandr: Please don’t multiple-post (see: https://codex.wordpress.org/Forum_Welcome).

    Many thanks,
    David

    @davidanderson

    Sorry about that.. did not realize we were not supposed to do that.. i am just searching for a fix for the error.. I am a paid member of updraft plus. looked in the forum there and did not see a fix…

    Plugin Author David Anderson

    (@davidanderson)

    @chrissmit: Please can you retry now? Dropbox have been having some problems at their end, but users seem to be getting through now.

    David

    @david,

    Thanks for your reply.
    Indeed the authentication (partly) worked, but not the necessary 100%.
    These are the messages I see in the backend:
    “Success: you have authenticated your Dropbox account (though part of the returned information was not as expected – your mileage may vary)
    Dropbox error: invalid_request (400)”

    and:
    “Sat, November 12, 2016 12:38 – next resumption: 2 (after 97s) – show log – stop
    Waiting until scheduled time to retry because of errors”

    There’s also a log file, but can’t seem to attach it here.

    I will try and re-do the whole installation process a bit later.

    Kind regards,
    Chris

    I am receiving the same error and results. I am now getting messages that the backup finished, apparently unsuccessfully.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi @chrissmit and @brelandr,

    Please could you send us a copy of the logs? You can use an online service such as Pastebin, and post the links here.

    Hi,

    In the end it seemed to work.
    I would have sent you the log files, however, I’m moving my domain to another host but am having a bit of trouble with that.

    If you want, when it’s up and running I can still try to retrieve those log files.

    Kind regards,
    Chris

Viewing 9 replies - 1 through 9 (of 9 total)
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