Support » Plugin: Constant Contact Forms » can’t connect to CC

  • Resolved delawaregrad

    (@delawaregrad)


    Trying to replace a deprecated plugin … I installed and when I try to connect to the Constant Contact account, I get “there was an error connecting your account.” Any reason for this?

    thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Based on the error provided, it’s an issue involving verifying and saving access tokens.

    Perhaps some of the ideas towards the end of https://wordpress.org/support/topic/error-connecting-your-account-2/ may help, as I recall they had similar issues.

    Thread Starter delawaregrad

    (@delawaregrad)

    Thanks for the link, but that didn’t do it. I ended up installing a different plugin, although I would rather use this one.

    Seems weird that an “Official” plugin doesn’t work? Maybe I’ll try with another client who wants to start a newsletter in January.

    thanks

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    It does, it’s just ending up in some cases where there’s some hickups getting things going, and this would be one of them. We’re working to figure out the conditions that this is in, and try and best provide solutions for those conditions.

    Another Possible Solution

    Was able to resolve by switching to a different and very minimized browser. After 1 attempt that produced the same error, it processed successfully.

    As a general rule, when things are wonky, I try clearing cache & cookies, then possibly using browser safe mode.

    Same issue, unable to connect on multiple browsers/platforms after disabling/reactivating plugin.
    Upon entering correct login information I’m taken to the home page of my site and can see the cc_connect_attemp=true and token… but no activation verification on the plugin page?

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    If you’re connected, you should have a menu item that says “Disconnect” which leads to a page that simply has the Constant Contact logo and a “disconnect” button.

    If you’re still seeing the previous “Connect Now” content, then chances are it wasn’t able to verify things enough to make the connection.

    Yes, I’m aware of that… any other fixes I can try as I’ve many many attempts over the past month with various browsers/platforms with no success?
    Thanks.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Nothing I’m personally aware of, but that’s because I don’t know the error being returned from the connection attempt.

    Would you be willing to let me in and try?

    Sure.
    I don’t use the WP forum often. Let me know the best way to provide credentials via private message.
    Thanks.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    contact me at michael @ webdevstudios . com and we’ll exchange information there.

Viewing 10 replies - 1 through 10 (of 10 total)
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